KeyWe Pro 4+

Just downloaded and it has crashed 4 times. I’m also unable to connect to my keywe although no one else in the family is connected and battery is fine. Interface looks intuitive and easy to use if able to work out the bugs.

Hi! Thank you for your review and we're sorry for the trouble. Please contact us at support@thekeywe.com so we can properly assist you.

I’m a huge fan of the lock itself, works great in cold (-30 some days), rain, direct sun, etc. but this is about the app. It has some flaws, doesn’t like to connect sometimes, or resets its settings to “only when using app” so my “magic touch” option doesn’t work for me. When it actually does work (which is actually pretty often, more often than not), it’s just too short of a duration. My issue is I have to drive up to my home and then back into my garage. When I drive up, it recognizes that “hey, he’s home, time to get ready!” and by the time I get back to the door after parking, the longest setting (30 seconds) has already passed and I’m stuck putting in my passcode or opening the app and using it directly. Not an issue most of the time but when it’s pouring rain, the magic touch or smart open would be really nice. If there was a way to get some longer times options for it to stay in those modes (maybe 1 minute, 1:30, 2 mins) it would be phenomenal and would definitely be a full 5 stars! Otherwise, no other real complaints right now!

We appreciate your feedback, we are continuously developing and improving our products and services. Rest assured that we will relay this to the team. If you need further assistance kindly message us at support@thekeywe.com

The first keywe app I had was black - and it put an app on my apple watch. At some point that quit working and the app store listed it as "old" but there is a new keywe3 app (green)-- that has less options than the previous app and I can't go back -- unless I delete the new app and start over??? I tried to contact the company but the website says I'm not registered thru my Gmail even though I can see my lock in the app and it lists my email. Very frustrating since I have 2 locks. And the the "Contact us" link doesn't work. There's no phone number. There's no place to create a new account. Unless you have telepathic control, I don't recommend.

Hi Dextv! We really apologize for the difficulties you are experiencing with the new app. One of our support members has reached out to you via email and we will do our best to solve your concern. Our team is consistently working on the new app and you should see more of the old features back in the next coming months.