TeamViewer Assist AR (Pilot)

Name: TeamViewer Assist AR (Pilot)
Rating: 4.1 (61 reviews)
Author: TeamViewer Germany GmbH

Remote assistance using AR

Free

61 Ratings
Ages

4+
Years
Category

Productivity
Developer

TeamViewer Germany GmbH
Language

EN
+ 27 More
Size

66
MB

Use this app to receive remote assistance for all kinds of equipment, machinery, and infrastructure issues. • Simplify troubleshooting and improve productivity by showing the problem instead of just telling about it. • Receive real-time service and support from your remote experts • Your experts see what you see and annotate with 3D markers that stick to real-world objects • You can even share your knowledge by creating video tutorials for training purposes Key Features: • Remote camera sharing and real-time video streaming • HD VoIP • 3D annotations • Highest security standards: 256 Bit AES session encoding, 2048 Bit RSA key exchange • Plus so much more… TeamViewer Assist AR is the #1 choice for visual and remote guidance of field service technicians. Information on Mandatory Access ● Camera: Necessary to generate video feed on the app Information on Optional Access* ● Microphone: Fill the video feed with audio, or used to record message or session *You can use the app even if you do not allow the optional permissions. Please use in-app settings to disable the access.

Ratings & Reviews

4.1

out of 5

61 Ratings

Helpful in Specific Situations
02/20/2020

NURV2600
To everybody using/trying to use this app, remember this is the app the customer/client uses; as the technician/helper, you still use the normal TeamViewer app! This is NOT for sharing screens, as I normally do as a consultant, but for showing somebody where to plug a cable in, for example; they hold up their phone running this app, while you mark-up their desk/workspace/etc in augmented reality so they can see you circling and putting arrows on things, etc.
Helpful in Specific Situations
02/20/2020

NURV2600

To everybody using/trying to use this app, remember this is the app the customer/client uses; as the technician/helper, you still use the normal TeamViewer app! This is NOT for sharing screens, as I normally do as a consultant, but for showing somebody where to plug a cable in, for example; they hold up their phone running this app, while you mark-up their desk/workspace/etc in augmented reality so they can see you circling and putting arrows on things, etc.
App crashed constantly
12/18/2020

smaiz
I was testing this app on my own iPad to see if I could use it to support my Mother-in-law adventures in learning. How disappointed was I when all I could get this app to do was connect and crash. I am using TeamViewer in a Mac with the latates Mojave to connect to my iPad Air 2 running IOS 14.1. I also tried TeamViewer QuickSupport but the screen sharing drops after 10 seconds which would make it impossible to help her.Sorry to see such poor quality attached to the TeamViewer name.
App crashed constantly
12/18/2020

smaiz

I was testing this app on my own iPad to see if I could use it to support my Mother-in-law adventures in learning. How disappointed was I when all I could get this app to do was connect and crash. I am using TeamViewer in a Mac with the latates Mojave to connect to my iPad Air 2 running IOS 14.1. I also tried TeamViewer QuickSupport but the screen sharing drops after 10 seconds which would make it impossible to help her.Sorry to see such poor quality attached to the TeamViewer name.
TeamViewer midlife for techs
05/22/2021

bdiczhazy
I was just reading the last post about being able to see the circles and arrows to help explain whoever your helping but with face time zoom and straight up Pictures with the annotation ability this seems like re inventing a square wheel
TeamViewer midlife for techs
05/22/2021

bdiczhazy

I was just reading the last post about being able to see the circles and arrows to help explain whoever your helping but with face time zoom and straight up Pictures with the annotation ability this seems like re inventing a square wheel
Adding a license is not intuitive
10/14/2019

DCJ-TEXAS
I purchased an annual license and it was assigned to the wrong users account - there is no way to change who the license is assigned to through the web portal. I submitted a support ticket 3 days ago and have received no reply.
Adding a license is not intuitive
10/14/2019

DCJ-TEXAS

I purchased an annual license and it was assigned to the wrong users account - there is no way to change who the license is assigned to through the web portal. I submitted a support ticket 3 days ago and have received no reply.