mObywatel 4+

Good job!

The software works remarkably well, no freezes, no crashes. After the 2.0 upgrade, there were issues with labels - they were partially in Polish, partially in English and partially just localization identifiers, but it's fixed now. I'd like to have an option to switch to English because previously I saw the English translations but now the entire interface is in Polish and any locale switcher is nowhere to be found.

Odpowiedź dewelopera ,

Thank you for the information. If the problem persists, please contact the Service Desk via telephone: +48 42 253 54 74. Our hotline operates on weekdays from 7:00 AM to 6:00 PM.

Terrible Update and Broken Functionality

I’ve been a user of mObywatel for years, and while it wasn’t the top application out there, I appreciated its convenient access to online services. However, with mObywatel 2.0 (application version 4.12+), key features, which are still advertised as selling points, no longer function. Push notifications to confirm identity using Profil Zaufany no longer come through, and integrations with other services like Bilkom have been disrupted.

While they’ve updated the graphic interface to give it a contemporary look, it seems they’ve compromised much of its functionality in the process. It appears there’s been little quality assurance on the newer versions. The development team should be fired and replaced with real engineers with the skills and expertise to enhance the application.

2.0 update

After updating the app there were problems right from the beginning.

I just don’t understand how one can take just well working app and change it to this unusable thing that we have now.

My phone updates apps without my permission to do so therefore I have everything up to date however mObywatel 2.0 after updating needed to be set all over again with my data. one can imagine my frustration when I was in need of using the app promptly and I couldnt. And that caused me more problems.

After finally putting my data all over again (that takes some time for example with a student card its needed to put a request with the university and the wait a few days) it turned out my mDowód doesn’t seem to working at all whereas my student card worked just fine.

I contacted help service via email, waited a week for response that said: my id card doesn’t work because my phone is set to display 12h clock format not 24h!!!

And that is just ridiculous having in mind that previous app version had no problem with that!! So frustrating, improve your app!!!

Odpowiedź dewelopera ,

Thank you for the information. If the problem persists, please contact the Service Desk via telephone: +48 42 253 54 74. Our hotline operates on weekdays from 7:00 AM to 6:00 PM.