It’s the best online shopping website I ever knew. Easy access by mobile app & sales items/ original price items are always cheaper then what I could found anywhere. Awesome website! Had recommended it to all my friends.

I really like shopping at farfetch becos i get to shop for various brands at a time and usually Im not into shopping online but farfetch changed my perspectives . To be frank , I only bought items on sale . Buying was easy , had no problem with that , until i had one item delivered to me wrongly . Even the item was more expensive than the actual thing i bought , i returned it . Only to have the item gone in the middle of dunno where . Item was collected from my place but they didnt know where it went . Farfetch n DHL couldnt do anything . Money was not refunded to me and case closed ! I was utterly disappointed! After stopping for awhile , i still bought a MSGM shirt recently on sale . Item was at about 70% off and i thought i really got a good deal . Item was reviewed for longer than expected , while my other items i ordered along with it had arrived . I had a hunch and told all my friends and true enough , they sent me some random shirt from that brand which is much cheaper . The shirt i bought was $390 , after discount $117 . I was so happy as price changed to $195 the next day . The merchant probably thought i got it for too cheap and didnt want to honour the sale ! Im so disgusted by their act ! Couldnt farfetch do anything about it ? We trusted on you , we trusted the platform and spend our money on it only for them to play dirty tricks on us ? Shame on you !

I got my Tommy Hilfiger cardigan that I spend like over $200+ USD straight from the delivery parcel box. No other forms of protection like in a plastic bag or any other brand box packaging. It’s straight from the parcel box ! Doesn’t comes with Tommy Hilfiger paper bag too. I can’t accept it even if u use environment protection as an excuse. It packaged so poorly it’s impossible for me to give as a gift.. the cardigan had paper fiber sticked to it as it’s left in the parcel box without protection... I had to buy my own packaging & without the brand paper bag it doesn’t even look authentic.. Wrote a bad review & the customer service got to me through an email offering me a USD $15 for my next purchase. They says “Brand boxes or duffel bags are only included when they are supplied by the brand”… Omg then where did my cardigan comes from … Felt so cheated & insecure for my purchase & whether is it really authentic? First time using & will be my last time too. Saw a lot of reviews saying the items looks used before.. now I’m quite sure I will not use this app anymore. A warning to other people too.

reason for 2 stars and not 1 is because at least the customer service was polite. however, after all the talk on the phone and emails sent. the problem remains unsolved, even though the customer service staff told me there won't be such problem again. the most triggering part is that, i have been placing countless orders for the same jeans and it wouldn't go thru, few hours after the call to the customer service, i received an email asking for identification card and payment card for proof. which i already provided my consent over the call. the emailing department was seriously unprofessional. i didn't receive any replies after i've sent the attachments required for proof. i had to personally reply again to the email asking for a reply in order to get one. seriously unacceptable. because of all this redundant security, the jeans i wanted was sold as it was the last piece. i have never experienced such unpleasant checking out online in my life. by far, this is the worst!