Ace Hardware 4+

Ace Hardware Is Awesome!

Ace Hardware is an exceptional hardware store that provides a wide range of products, tools, and supplies for all your home improvement needs. The store's interior is clean, well-organized, and easy to navigate, making it a pleasant shopping experience for customers.

What stands out about this store is their excellent customer service. The staff is knowledgeable, friendly and always ready to assist in any way possible. They are also quick to provide advice and guidance on any product inquiries or project help.

Ace Hardware's inventory is comprehensive, ranging from tools and hardware to paint, electrical, and plumbing supplies. The store is also stocked with high-quality gardening and outdoor equipment. This means that you can find whatever you need for your projects without having to run around shopping at different locations.

Another standout quality of Ace Hardware is their online presence. Their website offers a broad range of products that are easy to find and navigate. The store's click-and-collect service is also a great option that allows customers to shop for products online and pick up in-store.

With competitive pricing and reliable customer service, Ace Hardware is undoubtedly an outstanding resource for anyone in need of home improvement supplies. Whether you're working on a DIY project or require expert supplies to get the job done like a pro, Ace is the perfect place to visit.

Too bad it’s so poor

I love ace and try to patronize my local small town store as much as possible. Online shopping however is a drag. The app tells me something is available locally for home delivery tomorrow and after I purchase I’m told it will be delivered a week or more out. Huh? These are not hard to find items - a can of white fence stain, a circular saw blade, etc. The poor correspondence between the app’s knowledge of my store’s inventory and actual inventory (at least I assume that’s the problem rather) has made online ordering a fail for me - I deleted the app and have reluctantly moved on to a local big box store where their app is right most of the time.

The search function is also awful. You have to know exactly what you want before it finds something close. Vocabulary is too controlled with too few synonyms. If I don’t know the exact name for something I’ll go to a bigger store’s app to search then enter the exact name in the ace app. This really defeats the purpose of a hardware store. You’d think they’d make more of an effort to build a broad dictionary if they want to make it easy to shop. Try looking for the hardware used to wrap curtain pulls around, for example.

It’s really too bad I would love to support my local Ace esp. during the pandemic.

Developer Response ,

Hi Sportsoft,

Thank you for your feedback. We are continuously updating the shopping experience in the app and trying to ensure inventory is up to date. We would love the opportunity to serve you again. Please contact us at 888-827-4223 7am-7pm CST if you have any other issues.

Not very useful

Shop at Ace quite a bit, so I was excited when they came out with an app so I could shop online and have all my rewards in one place. The website is pretty terrible so I was really hoping the app would be better. I was very disappointed. The search function only brings up about 6-8 items using the keyword you enter. Usually more than half the items have nothing to do with what you're looking for. Also, there is no way to filter by what is in stock in your selected store (just like the website). So basically you have to search through page after page of items, and if you do find what you're looking for, it might not even be in stock near you. The other main issue is the filters are all over the place. Say you're looking for a 4"x10' stick of DWV PVC. When you try to filter by 4" ID, it might only bring up half the results. And sometimes it brings up 4" long threaded pipe off all different inside diameters. Probably because when they enter items into their system, most of the item descriptions are incomplete or just wrong. Their entire system needs help, including the app.