Fanatics Sportsbook & Casino 17+

Extremely satisfied customer.

I normally don’t leave reviews but felt like I needed to in this case. Before I downloaded fanatics Sportsbook I was reading reviews in the App Store, most of which were very negative. Lots of complaining about bugs, unfair promos, getting locked out of account, slow withdrawals. I don’t know why but I went ahead and downloaded anyway. Im very glad I did. I have had literally zero issues. The app itself is very easy to navigate. The odds are great. Easy to deposit. When you bet on a player prop, you get paid out as soon as the bet hits, instead of having to wait until the end of the game. The thing I’m most impressed with is the withdrawal. I deposited with my debit card, and chose to withdraw back to the card. The withdrawals are instant, and I mean instant. Request received, withdrawal approved, and deposited into my bank account In less than a minute. I highly recommend this Sportsbook.

Locked my account with over $460 in open bets

My account got suspended after they said they needed me to verify 4 of my deposit methods so I had to send them pictures of all four of my debit/credit cards i’ve used to deposit with, so I did alongside a picture of my ID and a current bank statement. Four days later my account is still locked because they’re asking for verification of a card i've never even owned. They claim it was through Apple Pay, so i go and look what cards are in my apple wallet, lo and behold not a single card of mine ends in the last four digits they’re asking for. So now i’m stuck with the most awful, terrible customer support, and i mean this customer support i’ve gotten from them is among the worst i’ve ever dealt with. They have helped me absolutely none and they email you once every 24 hours if you’re lucky, I put a request in for a call and nothing there either four days later. So now i’m stuck with over $460 in open bets today with an account i haven’t been able to get into for going on five days now with only a handful of helpless, what seems like purely automated responses that do not even reply to what you’re asking them. So since something is messed up on their end I get screwed out of hundreds of dollars so be very weary of this book. I use 20+ different books and have never had anything like this occur.

Developer Response ,

We apologize for the lack of support received, this is not the experience we want for you.. Reach out to Stacy@betfanatics.com with your account details so she can look into this issue promptly. We appreciate your patience.

Awful Customer Service

My account got suspended on November 15th for “using a debit card already on file with another account”. The card in question is my debit card with my name attached to it. I figured yeah maybe since I withdrew and deposited so close together to take advantage of a deposit bonus that I may have confused the system and I’ll get it fixed quickly. November 18th I receive an email on the steps to take to take to get the account back. It’s now November 29th and I haven’t received any further information on what’s going on. So, the only information I’ve received is a generic email stating the steps to take to get the issue fixed with no further updates. I would potentially understand the situation if I wasn’t familiar with other sportsbooks. For example, I had a similar issue with Caesar’s Sportsbook. It took them hours to fix the issue and I received multiple emails from them guiding me through the process and ensuring the proper steps were taken. The only communication you can have with customer support for fanatics is a chat bot that continually loops stating the same phrases and providing no additional help from there. I liked using Fanatics, it has great rewards, but with the complete lack of customer service when/if this is resolved I plan to withdraw my money and take it elsewhere.