ReadyRefresh 4+

So happy I told the representative that I would give it a try. They were very helpful and helped me download the app on my phone and showed me that they did indeed deliver out to where I live. The delivery driver is very courteous carries all those heavy bottles to wherever I need them or will also just leave them on my back porch if no one is home. The water tastes great. I’m renting one of the simplest devices that just has hot and cold. I love having hot water always available. It’s been one of the best decisions I’ve made. The app is super easy to adjust my order each month if I want more or less and it totals the price right then and there on the app. So far we have not had any problems with any of it. We are very happy and I’ve been adding more and more water as the family gets used to using it for hot and cold. We realized we need more than we originally signed up for, but the increase price is minimal once you pay for the bottle and just trade it in each time.
I also like that I can tip the delivery driver right on the app!

I had to learn on my own that these negative reviews are there for a reason. Customer service is incapable of doing anything. They can not make simple changes to your account. They can not help modify your delivery window the week before, day before, or on the day of the actual delivery. They can not compensate better service even if you're moved up the chain to a manager or supervisor. All they do is repeat practiced phrases without addressing the issue or concern or tell you they have fixed or made the necessary changes only for you to find out they did no such thing. No one in customer service is held accountable. So the company is rendered completely unreliable. I have been scheduled deliveries and pick ups, and I have either had my delivery left in the middle of the shopping center at my business location at 7am before the store is even open or had my delivery scheduled during business hours cancelled. The reason for the cancellation is always "no one at location." Needless to say that is impossible, its a store with 8 employees. And even then the times they were delivered the only thing present is a lizard in the middle of a shopping center. And its left out in the open for the whole world to steal. I have received better customer service by COMCAST and thats saying more than a lot.. thats a ridiculous standard. DO NOT DO BUSINESS with these guys. Its excruciatingly BAD. THE WORST.... I wish I was exaggerating. I really wish.

It’s been a few years since we started with RR delivery. We both are very pleased with this service and the flexibility for altering the order when needed. It turns out we drink a lot of water….in the summer. This summer the convenience of having lots of water here was very important. Staying hydrated is so important in hot weather but also when you are older it is highly recommended to by hydrated. We drink less water in the winter but not much less. I also love that the water is placed where we selected because I can get it easily into the house if my hub is not home. When I’ve called in the past about some question I have EVERYONE has been very friendly and quickly answered the questions and also provided other useful information. Great Job!