Showpo: Fashion Shopping 4+

Showpo has so many cute outfits all of my new clothes are bought from them. The app is nice because my cart will be saved for a while as I’m shopping and I can always come back to it. Their styles are so cute and everything about the app is simple and easy to navigate through.

I ordered 2 e-gift cards, which should be simply sent through email and done with, but instead I have been spending the last 2 days contacting customer service asking for the confirmation email they didn’t send, why my order is on hold and how much longer this oddly difficult process will take so I can receive the gift cards that I’ve already paid for! Also, their 24/7 customer service is a lie because apparently no one can help you until they’ve gotten feedback from the main team members who work Monday-Friday, so they’re completely useless unless it’s a weekday within office hours. Definitely won’t be buying anything from here after I’m done with those gift cards, if I ever get them!

My package went missing - said delivered but I couldn’t find it anywhere. Naturally, I know it’s not Showpo’s fault - it’s on DHL. HOWEVER, the amount of difficulty I had trying to get in contact with a real person is crazy. Rephrase, I STILL haven’t talked with anyone on the phone. I could only chat online and email customer service, but I am most certainly still talking to a bot.

They only offer store credit or a reshipment if your package goes missing so BEWARE. Whoever/ whatever is emailing me refuses to answer my questions and the thought of my $500 package all becoming store credit is disgusting.