Deliveroo: Food Delivery App 12+

The street I live in has a very bad signpost, we have told the council to change it and they put the same sign up. It directs traffic to the bottom of the three section culdesac for numbers 1-20 then directs the traffic to the top for numbers 33-60 but does not mention numbers 21-32 so drivers go down to the bottom of the hill drive up passing our house blindly following sat nav instead of looking at street numbers, they then drive up to the third section of our street and then leave without looking at a single door just relying on computers or phones or sat Nats. The council refuses to fix the problem and this happens every day even with postmen.
Please please people stop relying on mobile devices look out your car window or up from your phone/sat nav instead.
So many times I ring an hour later or the delivery guy rings me when he’s back in Plymouth 4 miles away then they listen to me come back and leave cold food and very often milkshakes and desserts are spilled or melted or separated/curdled yet they never refund or give a fresh meal and if you say anything the drivers complain about me not about their lack of knowledge about the area. Such a shame because possibly the food would be ok without inept drivers. Also Taco Bell in Plymouth sends out rotten salads. Three times we received mouldy tomatoes and rotting brown lettuce. Thank you very much leave the eu voters you guys wrecked England.

Just used Deliveroo for the first time to deliver an order from our local co-op. Arrived at the speed of light! Well done Deliveroo and the Co-op! By way of a postscript: although we were charged for our original order there were a few items which were substituted for items of lesser value (which in themselves were ok, even if not what we ordered) and one item which was substituted by something we did not want, and for considerably less value. Having raised this with Deliveroo we received a reasonably quick response, apologising and saying our Deliveroo account had been credited with a sum (in excess of the amount overcharged us) which we could use against any Deliveroo order in the next three months. BUT I don’t want a time limited credit against a future Deliveroo order: I want my money back (which is what you’d get with any other supermarket). So this is the big flaw with using Deliveroo for grocery deliveries where (especially these days) there’s every chance there will be substitutions: you have no direct relationship with the supplier as all the money goes through Deliveroo, as do any complaints. I still think the service is good in terms of speed and convenience but not being able to get my money back is a big sticking point for me and as I do not want to run the risk of ordering through them again and being overcharged if the order is not what we want, sadly, I wont be using them again.