Deliveroo: Food Delivery App 12+

Let me start by saying that I have ordered through Deliveroo a few times before and have had no problem. However, recently I ordered food and the app had said that the food had been delivered when it hasn’t. The problem with the app is that the only confirmation for delivery comes from the driver themselves. They did not call and we have security cameras which confirm that there was no attempt at a delivery to our address. Even after explaining this to customer service they still insisted that the driver must have left it in a safe space. We have our house number very visible from the road so there is no chance the driver could not have found the house. After trying to get through with Deliveroo, they said that we would get the money back in 3-5 days. The money was still pending and the order could have been cancelled but customer service still insisted at 3-5 days, it just made all our lives a little harder. If you want immediate payment, but you offer a payment in 3-5, as a student I then can’t pay for any other meals that night. In the end, won’t be using deliveroo anymore.

The street I live in has a very bad signpost, we have told the council to change it and they put the same sign up. It directs traffic to the bottom of the three section culdesac for numbers 1-20 then directs the traffic to the top for numbers 33-60 but does not mention numbers 21-32 so drivers go down to the bottom of the hill drive up passing our house blindly following sat nav instead of looking at street numbers, they then drive up to the third section of our street and then leave without looking at a single door just relying on computers or phones or sat Nats. The council refuses to fix the problem and this happens every day even with postmen.
Please please people stop relying on mobile devices look out your car window or up from your phone/sat nav instead.
So many times I ring an hour later or the delivery guy rings me when he’s back in Plymouth 4 miles away then they listen to me come back and leave cold food and very often milkshakes and desserts are spilled or melted or separated/curdled yet they never refund or give a fresh meal and if you say anything the drivers complain about me not about their lack of knowledge about the area. Such a shame because possibly the food would be ok without inept drivers. Also Taco Bell in Plymouth sends out rotten salads. Three times we received mouldy tomatoes and rotting brown lettuce. Thank you very much leave the eu voters you guys wrecked England.