With Sainsbury's Chop Chop, you can get food, drinks and household essentials delivered from a Sainsbury's store to your door in just 60 minutes.
How does Sainsbury's Chop Chop work?
• Shop thousands of popular products from Sainsbury's
• Add and remove up to 20 items from your basket at the tap of a button
• Place an order for delivery within 60 minutes or a scheduled one hour slot later in the day
• Pay in-app using your credit card, debit card or Apple Pay
• Track your delivery in real-time
Available in selected areas of Birmingham, Brighton, Bristol, Cambridge, Cardiff, Leeds, Liverpool, London, Manchester, Milton Keynes, Newcastle, Nottingham, Oxford, Reading and Sheffield.
Minor enhancements and bug fixes.
If you have any feedback about the app, please get in touch at email@example.com
Ratings and Reviews
Do not recommend!
Used the app now 3 times (before deleting it!).
The first time was good, all items from my list were delivered as promised in 60 minutes, but the last two times there were loads of items missing. Basic things like pasta, which I believe are easy to find.
I don’t really know how the app works, but nobody pays £4,99 to receive missing items.
If I’m paying that high fee I need is because it’s an emergency and everything that is on the list is important.
Nways, I have now deleted the app. For future recommendations you could make the connection with the personal shopper easier, so people can communicate with them in case an item is out of stock in order to be replaced for something useful .
Developer Response ,
Thanks for your feedback, really sorry to hear you didn't have a great experience. If you wouldn't mind sharing the area you were requesting the delivery for so we can look into this part of the service, either below or to our email (firstname.lastname@example.org
). We do have procedures in place, however it seems it has failed you on this occasion, which we deeply apologise for.
My order didn’t show
Right okay so I’m a uni student, so as you can imagine, especially in these times, money is tight, so me and my flat mates were isolating (because what do you expect when you move thousands of different people to different parts of the country) and we were running out of options of how to buy food. So we use this chop chop app, so it says 1 hour yeah? Nope, the food was ESTIMATED at 8 (we ordered at 4) and it said it was delivered at 8, however, the food did not show. So, I continued to call them but no one answered (I had been calling since 6pm, 2 hours after the order) and I honestly don’t think any body works there bc that phone kept ringing and ringing, and obviously no one answered. So I settle down, whatever, let it go, try again tomorrow. So I ring the day after right and guess what they say! “The best we can do is a refund” are you joking? So I have no waited 24hrs for this food and I’m not even going to get it?! So, then they give in and replace the order. But, when it arrives, half of the order is missing! Honestly don’t waste your time with this app, save yourself and call Uber eats or smth bc it’s a joke! (Also all of the prices go up on this app so everything’s like £2 more) the audacity.
I ordered some groceries from the chop chop app for the first time today as I haven’t been able to get a delivery slot from Sainsbury’s. Despite putting my order at 8.20am for a 1-2pm delivery I still haven’t received it. I called my shopper who said it would be half an hour. But still haven’t heard anything. I then called customer service who can’t get in touch with the store so there’s nothing they can do. They couldn’t even cancel the order or refund the money. They told me to phone back which involves another long wait. So it seems pretty pointless in even phoning them. Looks like I’ll have to ask my card provider to stop the transaction for goods not received a hassle I could do without. I’ve used the Waitrose rapid delivery service before and its much better than this the service is better and as it allows you to properly track the delivery to your door. I have never had any problems with my usual Sainsbury’s grocery delivery but I’d give this a miss - I’ll be deleting the app.
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- Sainsburys Supermarkets Ltd
- 51.2 MB
- Food & Drink
- Requires iOS 10.3 or later.
- iPod touch
- Requires iOS 10.3 or later.
- Age Rating
- © 2021 Sainsbury’s Supermarkets Limited
Up to six family members will be able to use this app with Family Sharing enabled.