Arriva mobile ticketing application: Buy, receive and use your bus ticket via your iPhone.
Welcome to a convenient way to get on board Arriva buses, available across the UK (except London).
You can now purchase your Day, Weekly, 4-Weekly or Annual Saver ticket using your mobile phone. It's quick, easy and hassle-free.
Save time. When others are fumbling for change, you simply show the driver your m-ticket on your mobile screen.
Once purchased, your ticket is always available in offline mode, so you don’t need to worry about poor signal coverage.
Buy your m-ticket when it suits you. You could be sitting on the sofa or at your work desk. There's no need to nip to the cash point just to fund a bus trip.
• Improved User Interface and reliability
• Gifting option – you can buy tickets for friends and family, and send tickets directly to their phone (if they have also have the app)
• More payment options, including ApplePay and PayPal
• Flexible tickets to be introduced
• Chat live to our customer service team
• Quick link to our journey planning app
Bug fixes and performance optimisations.
Ratings and ReviewsSee All
Good app but needs improvement
I downloaded the app earlier this week to use the bus for the first time in years. I bought the wrong ticket for my journey. I got on the bus and the driver said I needed a different ticket, so I said no problem I will buy another one on the app and use the new one. I don’t carry cash. Ever. Anyway you can’t cancel one ticket and use another. You have to wait until one expires. Luckily the driver saw sense and let me carry on my journey otherwise would have held up the other passengers. I now had two tickets and couldn’t use either. Apart from that easy to use.
What was so wrong with the old arriva ticket app that required it to be replaced with this? Surely it would have made far more sense to upgrade the previous version rather than create a whole new app with significant teething problems?
Asides from the fact the app is less intuitive and more difficult to navigate it is constantly asking me to connect to the internet in order to access my annual ticket which is causing me major problems in my daily commute. The bus stop I return home from receives poor signal and I struggle to get internet signal thus making it embarrassing and difficult whilst boarding the bus as I can't show my ticket. I imagine it's only a matter of time before I'm refused onto a service with the valid ticket I paid £370 for just because I can't connect to the internet to display it. I'm unsure whether this a glitch in the app as it's new but it needs to be fixed as soon as possible.
Additionally Stagecoach operate the same route that I use on a daily basis which my arriva pass is valid for and none of their drivers have been made aware of the new app. Therefore I'm constantly being challenged about the validity of my ticket and having to prove that it is legitimate.
I wish I hadn't transferred my ticket over to the new app so fast as it has proved more hassle than the old app ever was and needs fixing.
UX - where are you?
I work in software dev for more than 6 years. It took me ages to understand how this whole Arriva thing is supposed to be used.
First of all there is one app for timetables, another one for tickets (why not to make just one integrated one?).
Secondly the email you get after purchasing ticket says not a word about where to find them. I would appreciate at least a clue that I can find the ticket within the app. Not even to mention the obvious idea of redirecting link with the ticket identifier as reference.
Then the tickets functionality itself. I bought two tickets for me and my friend travelling with me. The app does not allow me to activate them both. Probably that’s the part of designed process. But I would appreciate to be somehow informed that this entire procedure suits for individual travellers only.
I do understand that my experience might not come from target user audience - as I am not frequent bus traveller. But if I to become one, I doubt that my future choice of the travel tool would go to this app.
Get all of your passes, tickets, cards, and more in one place.
Up to six family members will be able to use this app with Family Sharing enabled.