Babylon gives you access to healthcare information services, medical prescriptions and appointments with qualified GPs, straight from your phone.
If you’re finding it hard to access information for coronavirus, or are self-isolating, we’re here to help.
COVID-19 CARE ASSISTANT
Our COVID-19 Care Assistant makes taking care of yourself and your loved ones easier. It offers free information from NHS doctors and clinicians - simply download Babylon to access via the app.
Find continually-updated information on Coronavirus, such as how to self-isolate or how to take care of others with the virus. Our information comes from NHS doctors and Public Health England.
SYMPTOM CHECKER & LIVE CHAT
The Babylon symptom checker has the ability to recognise what might be COVID-19 symptoms and suggest possible next steps. Use the live chat feature to ask questions and receive answers from a member of our team, straight from your phone.
GET A CARE PLAN
After you have received information about your symptoms, the COVID-19 Care Assistant will provide you with a Care Plan based on the latest guidance. Get daily notifications to track your symptoms, including your temperature, information for the 14-day isolation and general tips for your physical and mental wellbeing.
SPEAK TO BABYLON
The COVID-19 Care Assistant allows you to have a video consultation with a clinician via your smartphone, possibly saving you a trip to the hospital. After you enter your symptoms into the symptom checker, it will indicate possible next steps. If you believe you need to speak to a healthcare professional, you can book a video consultation. This can all be done within the app - simply download.
Get the information and the support you need and download Babylon now for appointments with GMC-registered NHS GPs plus advanced AI-powered tools carefully developed by doctors and scientists.
If you have BUPA private medical insurance, you can speak to a doctor via the Babylon app, for free. Just enter your membership code when registering.
With Babylon’s doctors helping you to take better care of yourself, you’re in safe hands.
Our simple mood tracker helps you to see how your mood changes over time and connects with other areas of your life. Currently available for Babylon UK private users and GP at Hand members.
GP AT HAND*
See an NHS GP in minutes for free, available 24/7, 365 days a year. If you need to see a doctor in person, we have five clinics in London and you can visit the one most convenient for you. We also make referrals for hospital, community and specialist appointments.
Check your symptoms and get helpful health information anytime.
FREE DIGITAL HEALTHCHECK
Our free information and educational tool helps you understand health risk factors, build a health profile, and understand lifestyle changes to help achieve a healthy lifestyle.
SPECIALISTS & THERAPISTS
We offer affordable therapist and specialist appointments. Speak to fully qualified practitioners, wherever you feel most comfortable.
Your data is always safe. For our doctor appointment services, we’re regulated by the Care Quality Commission (CQC) in the UK. Our doctors are GMC registered and have an average of 10 years GP experience. We are compliant with ISO 27001 Stage 1 to protect all medical records and personal data.
*To register you will need to switch from your current GP practice. A registration period will apply before you are able to access the service. Available for people living or working within 40 minutes of one of our clinic locations.
We've made some minor improvements for a more seamless experience.
We're always looking for ways to make our service even better, so if you have any feedback, please get in touch at firstname.lastname@example.org.
Ratings and Reviews
When we’re feeling off-colour, the annoyance of scheduling appointments only makes us feel worse. This app puts a lifeline to a doctor right in our pocket so we can get health advice without leaving our couch. It even monitors our concerns to help us stay in tip-top shape. Sure beats sitting in the waiting room.
It’s great to be able to just pick up the phone rather than making a physical appointment with your doctor. Very easy and convenient.
The one issue I have is that the calls are consistently late 10+ minutes. And then when you can’t answer as it’s not the time you confirmed, it’s cancelled and you need to rebook. This used to be easy but it seems there is less time available more recently. Today I had a physical appointment which I was a few minutes late for - it was very tricky to find something that was convenient - and while I was waiting in the office I received a notification saying they’d tried to call 10 minutes after my appointment (they didn’t!) and sorry they missed me but would need to reschedule. I went up to the reception team who said the doctor wasn’t able to see me as they have a 10 minute policy. Very annoying as I wasn’t 10 minutes late. If Babylon don’t see people who are a few minutes late and doctors are consistently calling late and missing appointments I dread to think how many aren’t being seen.
Lots to like but not sufficiently joined up
Babylon is a valiant attempt to try to improve on the traditional, and broken, GP practices. However despite their vast funding, the system is not yet as smart as it could be. For example, when the video GP recommends an in person appointment, you have to go through a call centre to book the appointment, and this appointment doesn’t appear in the Babylon app. The good thing is, an appointment was available the next day and there was zero wait time at the surgery. But the doctor at my appointment recommended a blood test, though the blood test clinic was in the next room and the blood clinic nurse was free, I had to spend 15 minutes on hold to the phone to the call centre trying to book an appointment, and was told the blood clinic was fully booked - as the nurse put it, “in the time you’ve been on hold, I could have done four blood tests”. The nurse was very kind and did the blood tests in advance of the appointment so I didn’t have to come back later - but it shows the flaws in Babylon’s systems that this cannot be simply automated within the app or the doctor-facing system, or allow more flexibility to give a better patient experience. I wonder whether Babylon are focusing so much on growth and pleasing their Investors they have forgotten about building a first class and joined up customer/patient experience.
Data Linked to You
The following data may be collected and linked to your identity:
- Health & Fitness
- Financial Info
- Contact Info
- User Content
- Usage Data
- Sensitive Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Privacy practices may vary based on, for example, the features you use or your age. Learn More
- Babylon Partners Limited
- 232 MB
- Requires iOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Age Rating
- 17+ Frequent/Intense Medical/Treatment Information
- © Babylon Partners Limited
Up to six family members will be able to use this app with Family Sharing enabled.