Dhani: Online Shopping App 17+

I had placed an order for medicines on which iam is dependent. The delivery date showed within a week's time.
When the delivery day approached, the delivery date on the app was pushed 1-2 days further. This went on for another week. Every. Single. Day. the Delivery date was pushed further. Despite bringing it to the notice of the Customer Care, there was no resolution. They firstly lied that the product was ready for dispatch and then made fake promises that a ticket is raised and that they've put the medicines on priority dispatch, and that the medicines would reach her within 24-48 hours. Frustrated, I requested for a cancellation of the order. Yet 4th time the customer care asked to wait for the product for another 24-48 hours. When I insisted on process for cancellation, the customer care cancelled my order themselves, stating Product Not Available. My first and only experience with Dhani was frustrating to say the least.
The company should delist medicines if they cannot be delivered on time. And the customer care is trained to lie.
After this, I heard of similar experiences from a couple of friends. Whatever may be the excellent offers, if one needs items on priority, DO NOT RELY on Dhani's timeline, and be prepared for executives with zero integrity. It the amount is prepaid then dont think about getting your money back. Iam looking for a legal action against them

Dear Customer,

We are here to solve your problem, please DM us via m.me/173512669879771 or leave your number at support@dhani.com and we will call you right back. You can also choose to call us a time of your convenience at 0124 - 6555555 anytime from 8 am to 8 pm. Thanks,

Shivam, Team Dhani

I had placed an order for medicines on which my mother is dependent. The delivery date showed within a week’s time. When the delivery day approached, the delivery date on the app was pushed 1-2 days further. This went on for another week. Every. Single. Day. the Delivery date was pushed further. Despite bringing it to the notice of the Customer Care, there was no resolution. They firstly lied that the product was ready for dispatch and then made fake promises that a ticket is raised and that they’ve put the medicines on priority dispatch, and that the medicines would reach her within 24-48 hours. Frustrated, I requested for a cancellation of the order. Yet 4th time the customer care asked to wait for the product for another 24-48 hours. When I insisted on process for cancellation, the customer care cancelled my order themselves, stating Product Not Available. My first and only experience with Dhani was frustrating to say the least. The company should delist medicines if they cannot be delivered on time. And the customer care is trained to lie. After this, I heard of similar experiences from a couple of friends. Whatever may be the excellent offers, if one needs items on priority, DO NOT RELY on Dhani’s timeline, and be prepared for executives with zero integrity.

Dear Customer,

Your concerns/queries are on our priority list. Kindly DM us via m.me/dhaniapp or leave your number at support@dhani.com. We'll get back to you right away! You can also choose to call us at 0124 - 6555555 anytime between 8 AM & 8 PM.

Thanks & Regards,
Vaibhav, Team Dhani.

My emi of rs 66 got declined and I was fined rs 118 yesterday night. So the total amount became 184. I paid it without wasting anytime through the app but the payment didn't got reflected. To avoid issues, I paid again 184 rs and as it didnt reflect in the app, I went to sleep. Morning, the amount got reflected in the app, but it accepted both payment with out giving me back the excess amount. I created mail immediately regarding this and got a reply mail after several time saying they have transferred the mail to the concerned department with bank satement. And all of a sudden, I noticed another overdue fine of rs 118 appeared in the app. I paid it immediately and got the confirmation pop up in the app but after waiting 12 hours it didnt reflected in the dhani account. Again I paid the amount through app and took screenshots while doing the payment. Its been hours and it still not reflected in the account. I sent mail again with the screenshots and if the dhani team do not take right action, I will take legal action. I was told to contact the customer care number but the number is like an ivr and there is no customer care executive available. For 66 rs emi, i hav now spend over 600 rs ..

"Dear Customer,

We are sorry for the experience you had with us. We assure you that we are constantly working towards improving your personal loan experience. Please write to us at support@dhani.com with your contact details and we shall get back to you to resolve your issue at the earliest.

Regards,
Team Dhani"