Vi: Recharge, Music, TV 4+

Charged Rs301 extra

I did my circle change from Jk to Karnataka, And all my previous payment details were deleted from the App and wen I got the bill I was charged Rs301 extra after checking with helpless customer care who told its from your previous bill . Firstly you can’t do port changing unless customer clears the previous bill . I was told the customer by Rep at Vodafone store so hence it paid my bill using my debit card at Vodafone store itself and by the way that time I still had few days left for bill payment but I paid it in advance because I couldn’t have done circle change which was told my Vodafone Rep . I have raised my concern to Vodafone . Sent them my bill payment and transaction details but still no help , Worst and Bad customer service from Vodafone . I am a Vodafone customer from more than 10 years . Big SHAME to VODAFONE FOR POOR AND UNPROFESSIONAL CUSTOMER SERVICE

WHAT IS WRONG WITH YOU GUYS

The app has stopped working for me. Three dots reflects on the middle bottom screen and the page is blank except for the snowman whose animation works perfectly. Actually its the only thing working in my app with logout button. Help and support also gives a blank screen like vodafone’s services.

4 Dec when I visited their store and submitted my documents. On 26 Dec, they updated my address and what a service they took 22 days to update the address incorrectly. I rated 0 in their feedback, someone called and said there is a mistake after validating my form and address proof and said he will call me. Its 48 hours past already. Also, be informed your appellate also involved since 12 Dec, who only respond stating they will get back to me in 48 hours but never does. Only time I received an email was on 27 Dec, stating my address is updated and they did not know it’s incorrect. I had to email them twice asking to check my documents and my updated address. The guy said we are working on it and will get back to me in 48 working hours. Also, two appellate representatives gave me logic of how they calculate working hours. 72 hours is the timeframe for the address to be updated, they only work 8 hours so it will take 9 working days for the address to be updated.

Now the app has stopped working, I can’t check any details because I will rather bang my head than calling your customer service.

Pathetic service

I had to port all the numbers of my family to VI as I wasn’t getting good signal for the previous network operator. Everything seemed to be in perfect condition but to my horror the things went from good to bad in just a day. The networks for both the mobile numbers of my family were scraped off stating a reason for non payment of previous operator’s outstanding amount. I had already cleared the pending dues ( well that’s how technically you can port to new operator) but nonetheless I sent the payment receipt to VI as well. I had to write 40 emails and they responded to none. Once you call them on their helpline numbers they act funny and hang up on you. My mother was sick and I couldn’t speak to her and neither could she speak to anyone on phone as both the numbers were shut off by these guys. This was the condition when they already received the payment a month ago and that too this wasn’t their payment. They are sheer pathetic When it comes to resolving your issues and they don’t even bother to reply to your emails. There’s a reason why this company isn’t worth any praises as they don’t deserve one. Better don’t get yourself into trouble and opt for their network instead find someone better who would actually do a good job than these losers.

Developer Response ,

Hi! We apologize for any unintended inconvenience caused to you and thank you for your patience. Let's look into it immediately. Please send us your number and details of the issue to Social.ViAppCare@vodafoneidea.com and we will revert you as soon as possible - Team Vi