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Worst experience ever and please don’t buy anything from them

I have a car insurance with policy bazaar. In January I met with an accident and I raised a claim. I submitted all the required documents. The surveyor was appointed and he submitted his report. My vehicle was repaired and I got it back. Then I was waiting for the reimbursement. Then it was more than a week that reimbursement was pending. So I called policy bazaar motor claim department. They told me that i need to submit my documents to them again. Here also you can understand how irresponsible they are. Then I submitted the needed documents to them again. After 2-3days I again called them to ask about the progress. They told me that it is under process. One more thing they will never call to give any update. Again after 1week i called them then they told me that the concerned person of my case was on leave so they won’t be able to give me any update. Its been more than 15 days still my reimbursement is pending. And if i call them regarding any update they get frustrated. They won’t help you in any way. You can imagine how frustrating it could be.
Before buying any policy they will call you and harass you 1000 times but when you need any help after buying policy they never call you even once. Better to buy anything from local agency than buying from policy bazaar.

Developer Response ,

Hi Sammy, our apologies for the unpleasant experience. Please e-mail us your elaborated concern along with your registered contact number and policy details at app@policybazaar.com. Our team will get back to you at the earliest.

Worst Experience

So policy bazaar is really good at selling policies, they will call you and assure you that you buy the policy with them and they will take care of everything. I have bought policy worth lakhs with them, the very first claim that I made for my car and voila they do not give you any claim. My car was damaged in Jan. Got my car repaired on my own expense been more than 3 months no reimbursement till now, if you call them they will treat us like we are thieves asking for money they don't care. In a long time such worst customer experience. Pathetic. Never buy any policy with them. You are buying pain and embarrassment. Sorry to say this but the worst company ever that I had to deal with.

Will spread this to all my family and friends. You can get cheaper policy if you buy directly from the insurance company or simply call your car dealer and they will hook you up with insurance, they will charge more but end of the day remember policy and insurance is for backup in case of uncertainty which only the dealer will provide, with policy bazaar you are never going to get any help be rest assured.

🤬 PATHETIC EXPERIENCE

Developer Response ,

Our apologies for the unpleasant experience. Please e-mail us your elaborated query, along with your registered contact number at app@policybazaar.com. Our team will reach out to assist you.

Worst experience ever. Please do not buy from them.

I am writing this after enormous frustration I have been through for many weeks now. I have purchased term plan of 1cr from them. Due to some documentation issue sighted by policy bazaar, I received call from their manager Mr. Gaurav that documentations were OK and they will issue the policy. A day later they cancelled my policy and rejected. And I am waiting for refund for almost 2 weeks. Everyday I write to them but no response. I am stuck with a premium of 28k which does not look like Policy baazar is intending to return. I am frustrated and I think I will see a lawyer after the lockdown because you are just ignoring the customers after taking hefty premium and not assisting.

You just sell and make profit but after sales (once you charged the premium), you just dont care how the customers can suffer.

I am running other policies with other companies but they are always there to assist. Your after sales is very very bad and quite frankly i feel harassed, tricked and extorted.