Keen Psychic Reading & Tarot 17+

Nice people to talk to but bad customer service

I tried two different advisors, got two different readings about the same person , don’t know which to believe . The second one was able to tell me things that resonated, I enjoyed this app and the person I talked to until I realize they were scamming me and taking my money , they will take money from you even after the chat ended or even when you started a chat and a advisor ended it without talking to you or you ended it because they wouldn’t talk to you . I called there customer service where a lady wasn’t understanding me acting like I should have known all these different things about payments and refused to give me my money back she took $400 dollars from me . I do not recommend this app unless you are rich and can afford people just randomly taking your money . And telling you what you want to hear .

Fake

I don’t know if anyone is a true psychic on this app. I asked the same question to a few advisors and they are drastically different answers. Tarot by Emilie is a 5 star advisor and I don’t know how she is, I asked her if my ex was already talking to other people and she said yes and saying he wants to keep his options open and he’s stringing me along, this did not resonate, he isn’t the type to “string someone along” then another advisor seemed more accurate, she stated he is not feeling himself (something he has said several times to me in the last few months and she does not know this) but not everything she said resonated.. I ended up asking him myself, which I recommend you find the answers yourself as well instead if wasting your money on people guessing. most of the advisors seem more like they are giving their own opinions rather than actual readings and feeding off what you say, once you give them more detail they change their reading, go figure. Also red flag when they don’t say the cards they pulled and what they mean, they could literally say anything at that point. Also, I have some knowledge in tarot and energies, if your fears are too high and taking over it is not a good time to get a reading, the cards will pick up your fears because it is the highest energy and will come out in the reading causing an inaccurate reading.

Developer Response ,

Hello, and thank you for sharing your feedback with us. We are sorry to hear that some advisors were not able to give you the guidance you were seeking. Not every advisor is able to uniquely connect and serve every customer's needs, nor can we guarantee the accurate outcome of every reading. We do offer a Satisfaction Guarantee credit over every 30 days for readings that are unsatisfactory, and we ask that you contact us at keen.com/support within 3 days of your reading to see if your conversation qualifies for credit reimbursement. Have a great day!

Keen is just sad...

I decided to try out keen when I was at a rough spot in my life and wanted answers. I am a LESBIAN and asked one of the psychics a question about my partner (the psychic knew my partners name, which is a girl’s name) and the psychic replied that I was going to “give HIM 3 months and if HE wasn’t going to act right, that I would leave HIM.” So clearly, she wasn’t really paying attention to my information about being lesbian or the questions I had. At this point Im questioning the entire experience so to test her, I asked the psychic if my next partner was going to be a man or woman, and she said a man. I have NEVER liked men and have no plans to. So this is clearly false information. The entire conversation this woman was giving me all this generic information that sounded like she googled her answers. She had typos and didn’t really take the opportunity to think out what she was going to say. Additionally , the lady charges $6 a minute and it took her 1 minute to ask me my name etc. So basically, I was paying my first $6 to tell her information not the other way around . I emailed customer care which responded that I could get a refund but I only had 48 hours from when I paid for the psychic to claim the refund. But guess what? THE LADY TOOK 48 HOURS TO RESPOND TO MY MESSAGE. So by that point, I couldn’t get a refund regardless. This app is a freaking scam, please save your money.

Developer Response ,

Hello! I’m sorry to hear about your experience. We want every reading to meet your expectations, and if not, we are committed to making it right. You may be eligible to receive a satisfaction guarantee credit. Please visit this page to file a credit request: https://www.keen.com/Help/Satisfaction. You can also reach us directly at support@keen.com.