+ Rideshare drivers in California, Georgia, Virginia, D.C., and Philadelphia - we’ve made it even easier to extend your contract in the app.
+ Improved app navigation and payments functionality.
+ Minor improvements and bug fixes.
Have feedback or questions? We’d love to hear from you. Please chat with us in the app or call 833-387-6677. We’re available 24/7.
Ratings and Reviews
Such a great concept!
After moving from NYC to Southern California, I was looking for a short term lease option until I find a full-time job and decide what car I want to buy. Fair was recommended to me months ago by my brother-in-law. I found it so easy to search vehicles - by price, by brand, by vehicle type. There is a full range of options from older budget-friendly sedans all the way to brand new top of the line luxury cars like Mercedes SUVs and Maseratis. And once you select a car, you see what city it is in so if it is too far, you can amend your selection to something closer. Turnaround is quick (24-48 hours) for confirmation once you pick a car. The Fair insurance option is exceptionally competitive as is the optional additional mileage & wear/tear coverage options. Selecting an appointment time for pickup was super easy and the dealer was prepared for my arrival with all documents ready - the whole pickup process took less than 5 minutes. Customer service is on point as response time is quick and I received a proactive follow-up call 6 days after pickup to verify everything was going smoothly. I had a few things I wanted to clarify regarding registration and license plates which were resolved. I am super happy with this option, the easy overall process, the costs and most importantly, the flexibility with lease terms. Great job, Fair.
Mixed experience but good outcomes
Was drawn to Fair because of their offer: fixed payment, low commitment, no debt, full service.
Found the car I was looking for using the app, which wasn’t that easy as they don’t (yet) have filters for features like all wheel drive, so lots of clicking back and fourth through the listings.
When pick-up day came, the worst possible thing happened, I got to the dealership and was told that the car I was there to pick up had been SOLD the day before. Fair did not let the dealership know that the I had reserved the car and would be coming in to pick up the car. Something was clearly wrong with Fair’s process as they had given me the time, date and location for the pickup - did they just make it up and not check with the dealer?!
The only reason this is a 4-star review is because of how Miguel handled the situation. When I called Fair, screaming in the dealership parking lot, Miguel let me know that they would make things right - and they did! They located the same car at the dealership and listed it so I could purchase it through the app and proceeded to waive the start payment, to make up for the poor experience. I received a follow-up call from Matt D. making sure things were going well and apologizing for the experience at the dealership once again. I have yet to see how the support goes for maintenance services.
Developer Response ,
Thanks so much for letting us know about how your customer journey could have been so much better. We're happy to hear Miguel helped you recover, and if there's anything else you ever need feel free to email me: Annie@Fair.com
Stoc a dove
I really enjoyed reading your post on the fair app. I was also like you and very curious about fair. I have friends that I respect their opinions; unfortunately on this subject they are too traditional and are waiting for fair to have more longevity before they will even look at the app. If you happen to get this message from me; I would really appreciate your opinion on a question that I have...if you possibly would please answer back. I sincerely would appreciate your time.
With that said, do you feel the ability to change the vehicle out whenever the leaser or buyer wishes is an asset. I live in an environment that experiences the fore seasons. I will ask fair about how this all weights out. However, with your outside consumer experience your opinion would be of value to me. My Dad, WWll navy vet just pasted away. He enjoyed living just to see all the new technology and watch his family grow. Plus, he was an aviation mechanic so he taught me to appreciate mechanics. I do not think fair will have the new car that can fly, but I do not need that much and quite frankly...that is not on my budget. However, variety would be nice, especially if it is practical to change out vehicles; maybe at least every 6 months.
Developer Response ,
Hello, sorry to hear about your Dad, he sounds like a very special man. Something to note is our vehicle pricing and availability are subject to change, based on a variety of factors, until an order is placed. I'd be pleased to help you find the right car for you! Send me a note at Annie@Fair.com
- Fair Financial Corp
- 155.1 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, French, Spanish
- Age Rating
- Rated 4+
- © Copyright 2019 Fair
With Family Sharing set up, up to six family members can use this app.