The updated Tim Hortons app is everything you love about Tim Hortons — now easier, faster, and more personal. Enjoy the convenience of Order & Pay, earn and spend Tims® Rewards, quickly customize your order in the app and find the latest targeted offers -- all through your phone!
Mobile Order & Pay
Select and customize your favourite food and drinks, choose your preferred Tim Hortons location, and pay from the app. It’s now that easy to order your favourite Tim Hortons items from your phone.
Add recently ordered items with one tap. Customized orders are saved on your menu so you can get your order just the way you like it.
After just seven eligible purchases, receive your choice of a FREE coffee, tea or baked good. Keep checking for more special offers to come. It’s time to reward your routine!
Scan for Tims® Rewards
A digital version of your loyalty card that you can scan easily when ordering in the restaurant – never miss an opportunity to earn rewards.
Scan to Pay
Save time and pay for your order right from the app -- no need to carry cash or a credit card!
Take Out, Dine In or Drive Thru
Choose your pick-up method. Payment is completed in-app, so you can grab your order to go, or dine in with us. Your choice.
We update the TH app as often as possible to make it faster and more reliable for you.
Here are a couple of the enhancements you’ll find in the latest update:
- UI improvements
- Some bugs fixed
Ratings and Reviews
I like the convenience of being able to order through the app. A couple of things I would like to see improved are in the app there is no option to have certain things such as a plain croissant toasted and add butter to it, there’s is no option to add sauce/dressings to breakfast sandwiches, no option to really customize your order to your liking by being able to add/drop condiments or other things to your order. So when I place my order and go into the store to pick it up I have to tell them at that time that I want the croissant toasted with butter or can I have chipotle sauce for my breakfast wrap which by that time they have already made the wrap so they give me little cups of sauce and the I have to unwrap the wrap and add the sauce. Also the store doesn’t have any control over the app so when it comes to their inventory that is an issue as well....sometimes I’ll order something from the app and get to the store and they say oh we don’t have such and such right now or we don’t have that at this store. Just a few things that would make ordering through an app even more convenient and add to good customer service.
Poor Refund/Cancel Policy
When everything works, it works great. But when it fails, it fails hard that it makes it very difficult to recommend using the app for anyone. On no less than 5 occasions, at several different locations, I have experienced issues with order pickups. I place the order on my phone, the cash is withdrawn from my account, and one of two things happen:
1 - The location is out of the item I have ordered, and they offer a different item instead of the one I requested.
2 - The location is not open, despite the app stating that it was in fact open.
Why are these things issues? Because there is no serviceable refund/cancellation policy in place. If I spend $20 on ice Capps, and their machine is down when I arrive, they will not refund me my money. Instead the offer other products to make up for it, despite me wanting something else. If I want a refund, I have to call customer support, and they will open a case to investigate. I have done this twice, and have not seen a refund ever deposited. It is an extremely poor experience for when the store is unable to provide services requested, despite already taking my money. Give me the option to cancel or refund my order when things go wrong, and I will happily rereview. Until then, I can’t I’m good conscience recommend the app, and instead opt that users go in store instead.
Developer Response ,
Hey! While we wish you’d had a better app experience, we really appreciate the feedback. Any chance you can provide us with some additional details at timhortons.com/support so that we can follow up?
Great, but could use improvement.
App is great and easy to use. 1 or 2 options that would make it great.
1. I wish that if you pay on your tim card, that it would automatically register the points…instead of scanning the phone for rewards, and then scanning again to pay.
2. The smoothie king app does, but I have yet to see another app do it. If they did it, I would have no complaints. You should be able to link your credit card and rewards barcode. Therefore when you scan the rewards barcode, not only does it register your points, but also pays AND takes the money out from your linked card. That way you don’t have to always reload your Tim card.
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Tim Hortons
- 78.5 MB
- Food & Drink
- Requires iOS 11.0 or later.
- Requires iPadOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Age Rating
- © The TDL Group Corp.
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