Motel Rocks 4+

Not sure if this is a Motel Rocks thing or just their app, but it would be nice if people could leave reviews for their products etc. I've really struggled with sizing from them because their tops run small and their pants run big (and this is after double- and triple-checking their sizing guide and my measurements), and since they don't allow free returns, I'm stuck with these slightly ill-fitting clothes that I may or may not be able to have altered. If I could see reviews mentioning whether something runs big or small, or other pertinent issues, I'd probably be a lot more willing to purchase from them.

Honestly I really wanted to like this brand because the clothes are cute but since putting in my first order with them, the whole experience has been very unpleasant. I made an account with them, yet neither the app nor the website are able to process and functionally log me in. Tried activating, resetting password, all of that, and still got met with loads of error messages. The clothes are alright quality, definitely not worth the pricing. I learned this the hard way when I received my order 2 months later after paying. I decided to return 3 items. Had to go through another round of error messages for the return process and another round of trying to get in contact with support to fix this. Now they are trying to charge me $25 to return my mistake of a purchase. Overall, the clothes are mediocre, the customer service is the slowest ever, and the app/website needs loads of fixing. Unfortunately I had a bad experience with this company which I wouldn’t want anyone else to go through.

I like their clothing a lot it’s cute. a bit pricey but that’s expected for these days. the problem i have is that the app is really laggy and every time i click my wishlist it’s just blank. takes too long to load things. it worked at first amazingly then started getting laggy and so now it’s unusable but if that was fixed it would be a 5 star. except maybe they should add a way to make it so u can set ur size so that everytime u add something to ur wishlist it doesn’t keep asking what size.