Super.com - Travel, Save, Earn 4+

Great Prices

I have had issues with this company in the past. However lately I decided to give them another chance and so far has been fairly easy and decently priced. The one thing I think is not fair to paying customers is that the customer service is extremely rude and not helpful at all. I was experiencing an issue with their website when I was trying to pay, mind you I had not had a problem the whole week and a half leading up to this incident. I tried multiple cards that had money on them and they We’re still getting declined. I proceeded to called the companies attached to my cards only for them to say try it again through them so I finally track down super travels phone number to get told that I couldn’t use my credit on the account over the phone even though their websitw wasn’t working properly, it was as if the guy on the phone wasn’t even listening to anything I said. Well, they lost a couple of sales from me due to that. Besides that thwy have pretty good prices and the cash back is pretty amazing, I thought it was a scam at first but I kept getting credits, you just have to make sure to use them before they expire and I am still wondering why I cant use my 30$ credits the way I want instead of breaking it up.

Love SuperTravel

So my wife and I decided to take a five day trip to Sunny Isles Florida. We usually stay at the Hilton Hotel on the ocean but last year we decided that we would stay at the Solé’ right next door. When it was time to book, I put in my search engine the hotel name and up came a list of websites offering for this hotel. The cheapest was SuperTravel for $168 for a city view, King bed on the ocean. This hotel is usual $300 plus per night. I was very skeptical because I never have see this site before but figure I would take my chances. They booked the room for $862 for the four nights. We arrived at the hotel and could not believe our eyes when we opened the room to find a small condo room. We had a beautiful modern kitchen with full refrigerator, dishwasher, stove and microwave. The living was a full size, huge separate bedroom and beautiful big bathroom. The best of all was the wrap around huge veranda overlooking the inter coastal water way and to the left, the ocean. I would definitely book with SuperTravel again.

Stay away from this company. They are thieves.

As the hotel is booked, They take the money from credit card and they don't pay the hotel. So, the hotel charges because they have not been paid. ( that's what hotel told me). Basically, it's a double charge. stay away from this company. book from a reputable website. Their low prices are just to attract customers and do the same trick to their customers. When i called the hotel, they said the supertravel didn't provide a virtual card number and on the other side when I called the supertravel, they said that they paid them. It is just a game that hotel and this website play so that you would get tired of pursuing your money that is stolen by the hotel and this app. I have official proofs that I’ve been charged twice from both parties(supertravel and the hotel). Stop lying. This is not the right way of handling the customers. I was planning to use their site very frequently but after seeing all this, I would rather get my travel needs from the company that I can trust, not from the company that steals money which we have earned all this money very hardly. they are just bunch of thieves that opened up a company and trying to steal money from people. They correlate all of these stealing methods with the hotel and they do the same thing with everybody who goes to that hotel and the hotel knows how to handle them along with the super travel. both of them charge and the person is left with double charges.

Developer Response ,

We are truly sorry to hear about your experience. We can assure you that we are a legitimate company. We've been featured in the New York Times, SmarterTravel, Conde Nast Traveler and dozens of other press outlets.

For more information about SuperTravel, please visit our website! super.com/press

Our hotel rooms are sourced from different partners, to get you the best rates, and what makes us special is our access to exclusive deals.

Unfortunately, some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.

As we cannot identify your booking through this review we ask that you reach out to our Support team. One of our live agents would be happy to look into this further as soon as possible.

All our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel