Super - Travel, Shop, and Save 4+

Love SuperTravel

So my wife and I decided to take a five day trip to Sunny Isles Florida. We usually stay at the Hilton Hotel on the ocean but last year we decided that we would stay at the Solé’ right next door. When it was time to book, I put in my search engine the hotel name and up came a list of websites offering for this hotel. The cheapest was SuperTravel for $168 for a city view, King bed on the ocean. This hotel is usual $300 plus per night. I was very skeptical because I never have see this site before but figure I would take my chances. They booked the room for $862 for the four nights. We arrived at the hotel and could not believe our eyes when we opened the room to find a small condo room. We had a beautiful modern kitchen with full refrigerator, dishwasher, stove and microwave. The living was a full size, huge separate bedroom and beautiful big bathroom. The best of all was the wrap around huge veranda overlooking the inter coastal water way and to the left, the ocean. I would definitely book with SuperTravel again.

The app should be called super double booker

When I went to book a room and was ready to hit confirm the app suddenly went nuts by bringing up pop ups and obscuring the original screen. It also shifted the screen so I was unable to find where I originally was. Prominently displayed was the button for book again. Through all the confusion there was no easy way to verify it had been booked. During the attempt to figure where I’d been it caused me to double book the room. When I tried to contact them to cancel one all that was available was their chat link. When I explained what happened they said they were sorry but it was non refundable. Since the app was the reason for it I wouldn’t accept that. They then proceeded to tell me the only way it could be refunded was visiting the motel and having them sign off on a refund. The motel said they don’t have a procedure like that. Recognize it’s a ploy to make you double book and not refund it. Save yourself aggravation by going to your bank and dispute the charges. They have it set up so the confirmation number doesn’t match the motel’s number because they turn around and immediately pay for the room with THEIR credit card. You’re then blind at clearing it up without your bank’s help. With so many third party booking apps you’re better off going through the motel chain’s own app. Most will refund or cancel the extra room that was booked. It might cost more but it’s less hassle in the long run.

Developer Response ,

Hi and thank you for reaching out.

We are so sorry to hear about your experience and your perception about our service.

Thank you for informing us of the issue you had with the App, we will surely raise a ticket with the right department. We also would like to apologize the issue had resulted for you to double book.

We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.


As we cannot identify your booking through this review we ask that you contact our Support team so it can be escalated to Corporate.


One of our live agents would be happy to look into this further as soon as possible. All our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel

Great Prices

I have had issues with this company in the past. However lately I decided to give them another chance and so far has been fairly easy and decently priced. The one thing I think is not fair to paying customers is that the customer service is extremely rude and not helpful at all. I was experiencing an issue with their website when I was trying to pay, mind you I had not had a problem the whole week and a half leading up to this incident. I tried multiple cards that had money on them and they We’re still getting declined. I proceeded to called the companies attached to my cards only for them to say try it again through them so I finally track down super travels phone number to get told that I couldn’t use my credit on the account over the phone even though their websitw wasn’t working properly, it was as if the guy on the phone wasn’t even listening to anything I said. Well, they lost a couple of sales from me due to that. Besides that thwy have pretty good prices and the cash back is pretty amazing, I thought it was a scam at first but I kept getting credits, you just have to make sure to use them before they expire and I am still wondering why I cant use my 30$ credits the way I want instead of breaking it up.