Lightspeed Restaurant POS (U‪)‬ 4+

This app is absolute garbage. The previous version worked fine enough. We can tell that the team working on these things has never worked in a restaurant or bar. The app is slow, it constantly times out, all of the features are buggy, and they added a ton of unnecessary new things which are a huge waste of time. I could go on and on, but the dev team I have been talking to since they rolled this out, has not fixed one issue. Just scrap this app, and go back to the V2!

I can’t believe company issued a new version and didn’t test it properly before forcing customers to switch to it. Customer support after 4 hour wait was completely useless and incompetent and suggested we need to take pictures (what ???) of all the issues we have. Like we have time to do their job awhile running busy restaurant. What a fiasco! Huge fail! Trying to look into switching to someone else after many years with Upserve

Waited over 6 hours on hold to talk to someone. This new update made my 3 iPads obsolete. Purchased iPad mini with cc reader and it’s a joke. Seriously thinking of going with Toast or Square. I have been with Breadcrumb for over 14 years and since lightningspeed took over made things so worse. Call anytime the wait time increased from few minutes to hours. It was over 6 hours today. No body can run restaurant like this.