MyBambu 4+

I had an issue with my account that needed fixing last Friday, and despite the long weekend the customer service agents were able to respond to my message by Saturday morning , I’ve had previous experiences with other banking apps (that I won’t name because they don’t deserve free publicity) that took almost two weeks to respond , MyBambu responds quickly and with real resolutions ! 5 stars !

Thank you so much for writing to us, we appreciate you being a part of our great MyBambu family! 💚

2nd update: did as I was asked, provided all info. Was told I would my bonus within five days. That was on Monday. It is now nearing the end of the day in Friday, still NOTHING. Messaged again yesterday and was told to wait longer and basically told I was being a nuisance and they had already told me by email I would get it when the email was VERY unclear. This is BEYOND ridiculous.
Update: I did as I was asked and got more excuses and was told I needed to provide more of my friend’s information that I didn’t have (their email) which was NOT stated as a condition of receiving my bonus. So, thanks for not doing as you said and asking me to jump through more hoops on the hopes you would fulfill your empty promises. Done. This is ridiculous. I just hope my friend at least got their bonus.

I had JUST left another banking situation because they would NOT fulfill their end of the deal with my multiple referrals…not only did they NOT give me my bonus, but my friends and family that also signed up did NOT receive theirs either. Looks like Bambu is going to be the same thing. I had high hopes…guess that is what I get for hoping though. Wish I could say I had an experience like the review I read, but spoke to customer service and they couldn’t tell me anything useful…not even that my friend shows as a referral. I wish I could give zero stars honestly.

We are so sorry for this inconvenience. We'd like to solve this so could you please reach out to us to our Fb messenger? We can surely look into it!

After submitting all the documents they asked me to send, no replies from them. I can’t even email them because the emails are being returned because their inbox is full apparently . This shows how scummy this company is. No help at all.

They asked me to submit docs because of unusual amount or frequency of external transfers that are coming in. It’s not my fault that the app works like it’s still 1992. I would scheduled transfer from my Wells Fargo so that I can use MyBambu buy every time I tried to press transfer, an error message pop out, so I’m thinking it didn’t process. So I tried again. And again. Little did I know each time did process.

So now they ask for my docs about 6 days ago. Provided them w statements and id and selfie and what not. Until now no reply. And can contact them. I’m so mad at myself for trusting a bank like this. Stay away from this bank. Open a chime account!

Nicole, yesterday our Team emailed you letting you know your account is now unlocked. We took 3 business days to review your documents and to unlock your account. Sorry for the inconvenience.