You asked for a faster, easier way to shop Old Navy on your phone and we delivered. Our all-new and improved Old Navy app is a #musthave for shoppers on-the-go.
• Discover: Explore our entire assortment, from covetable new arrivals to year-round classics across all departments.
• Find: Rockstar obsessed? Searching for a particular color? Find your next wardrobe must-have with our search and filter tools.
• Buy: Our updated, mobile-friendly checkout process lets you add faves to your bag and check out in seconds.
• Save: Easily find and apply our best offers and promos on the app. Access and redeem Rewards, Super Cash, and more with just a few taps.
• Manage: Hey, Old Navy cardholders! It’s never been easier for you to manage your Gap Inc. credit cards. Check your balance, track Rewards and points, and pay your bill in our app’s Wallet section.
• Know: No more FOMO. Stay in the loop with instant alerts about offers and big sales.
Download our shiny new app and see for yourself.
Your feedback is important to us. Tell us what you want to see in the app by emailing us at firstname.lastname@example.org. And stay tuned for new features on the way!
This update contains exciting changes for the new Gap Inc. Rewards Program and more.
We've also fixed some bugs for a better app experience. Send us your feedback at email@example.com!
Ratings and Reviews
Sneaky with their “super cash”
I like the store and got excited when I earned a bunch of “super cash” from shopping on Black Friday, thinking it was similar to Kohl’s cash. Not at all! Basically super cash is like earning a 20-40% off coupon for future purchases. I have to spend at least $25 in order to get $10 off... (kohl’s cash is simply cash to use towards your purchase.). And if I spend $45, I still only get $10 off.
So I decided I would give it a try... and found out that the store has a 30% off sale anyway which is higher than my super cash discount. So the super cash isn’t worth using at all! Some Black Friday deal! It is all just a super hoax to make you think you are actually earning something special!
Makes me want to stay away from Old Navy and stick to Kohl’s where at least I know what I’m getting and where I can read about the exclusions on the back of the promotional material. (But that’s another story... black Friday’s tv ads for Old Navy said that everything was 50% off, no exclusions, but in store I came across several exclusions and one of my items wasn’t discounted even though it was included in the sale.
Not so great
I’m disappointed with this app. When it comes to linking your old navy credit card with the shopping part of the app, it’s not happening. I have to log into the credit card thru the app, but then when I shop on the app it doesn’t recognize, or give me the option to use, the old navy card without me having to manual enter it. Using rewards is even more difficult when you check out, it chose a 20% coupon over my 50$ reward and would let me change it. Rewards are useless I guess, unless you go into the store. I got so frustrated that I cancelled my order. I paid off my balance and will probably cancel the card as well. I work hard for my money and I am not going to wrestle an app to use rewards I earn when I use this card.
My last order I did pick up in store and was confirmed by email it was received and everything was in stock. When I arrived the 2 most important items they didn’t have. I walked back and picked them off the rack myself. I know that’s probably a store issue but the order was made on the app, and there wasn’t a place to leave feedback on the app itself. When I tried talking to the manager I was dismissed like A child. So all in all, I am not happy with old navy, their stores, their credit cards, or their app.
Long Tall Sally
I like the app in general. It’s one of the best I used. I realized after placing an order the other day that I forgot to apply my rewards points. It would be helpful if it asked if you wanted to use rewards points upon order completion. And then when I tried to cancel the order and place it again w rewards points I couldn’t figure out how to do that. That could be user error but it could also be easier to do so I didn’t have to call customer service to do it. The customer service rep was very helpful. I was frustrated to have to read off all the serial numbers for my rewards points. I felt like the customer service rep should’ve had access to my rewards points certificate numbers. But I love Old Navy and that they carry “Tall” sizes for us long legged girls!!
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Search History
- Usage Data
- Sensitive Info
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Gap Inc.
- 174 MB
- Requires iOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Age Rating
- © Gap Inc.
With Family Sharing set up, up to six family members can use this app.