Viator: Tours & Attractions 12+

Wonderful Trip to Paris and London

I booked a trip for four days in Paris and three days in London. Since it was such a short trip, I wanted to be able to cram as many tours as possible into the seven days. For Paris, I had booked a walking/boat tour of the city, a tour of Versailles, a bus trip trip to the Loire Valley and a guided tour of the Musee d’Orsay. It took a lot of planning to be able to accomplish all four tours because some were only offered on certain days of the week. By using the app to flip back and forth between tours, I was able to schedule a tour for each day in Paris. While in London we took a walking/bus/boat trip of the city and a bus tour to Windsor/Bath/Stonehenge. The last day in London was spent shopping and we saw a play in the West End. I booked all but the theatre tickets through Viator. I had my tour tickets in my Apple Wallet and also carried a printed copy to the starting point of each tour. All went very smoothly and seamlessly. They were all booked about six months in advance and I had all the confirmation info in plenty of time for the trip. Great customer service and a great app.

Pre booking is scam

We use this site all the time and they are great site to use for your trips and we’ve never have had any problems until now. We pre booked an excursion for 12pm on a Wednesday which meant we needed to cancel by 12pm on Tuesday to get our refund. We had something come up on Wednesday so we weren’t going to make the 12 pm Wednesday, so I tried to change our time to 10am Wednesday, but I never got a confirmation email saying that it went through. I decided to cancel the entire tour at 11:14am on Tuesday because I didn’t want to loose out on $290. I was told I would be refund the $290 in an email but I wasn’t refunded. I called and they told me my attempt to reschedule actually went through and would have needed to cancel by 10am on Tuesday to get my refund per their policy. I asked why I didn’t get and email about the change or why the tour operator didn’t send me a message about the change in time and they said they may have been a glitch in the system. I sent them pics of my email and what the site showed as I canceled showing I would get a full refund with no cancellation fee. They still said they wouldn’t give me a refund per their policy. I think they are great site and I still trust them to book all my excursions, I just will never pay for booking since I now believe no matter what you will not get a refund if you you have to cancel. They definitely value their money over your continued business.

Developer Response ,

Thank you for bringing this to our attention. Our Customer Care Team is happy to look into your concern further.  Please contact us at Customer.Care@Viator.com for resolution.

Be wary and do your research

I used this app for the first time in my trip to Hong Kong to see Victoria Peak via tram through iFunTour Travel. While the app itself is nice and slick with integrations with WhatsApp business support chat, in-app chat, and Apple wallet ticket integrations, please be wary and do your research first to avoid overpaying and lack of organization/recognition. I understand apps such as this have surcharges to make money, but I did not have an option to choose a senior option and was ultimately charged more than 3.5 times the price if I were to have just bought it at the venue itself. In addition, the in-app chat operator was unresponsive to departure location . Viator WhatsApp business support was very responsive and directed me to a local number to call (I wish they knew exactly the location without me having to call). However, this provided local number was unresponsive before the departure time and we ended up meeting at the venue and showed them our viator tickets. The attendants and I spent 15 minutes trying to figure out the reservation as they did not seem to recognize the Apple wallet barcode. I had to show proof that I literally overpaid before they let us on. Overall, I’m pretty humbled by this experience and will be more wary of Viator in the future .