Count on Lyft to take you where you need to go with safety first. Got an appointment? Need to pick up some groceries? We’ll match you with a driver, help you find the quickest bus route, or show you the nearest scooter — you’ll be on your way in minutes. If it gets you there, it’s on the app.
USING LYFT IS EASY
Choose your destination, find a ride in seconds, and pay directly in the app. It’s that simple.
YOUR WELL-BEING COMES FIRST
We want to make sure every ride is as comfortable as it can be so that you can sit back and relax. With guidance from the CDC and local health officials, we’ve created health safety requirements to help protect everyone in the car. We’ll continue to monitor the evolving coronavirus situation and make updates to ensure everyone knows how to use Lyft safely.
LOOK OUT FOR ONE ANOTHER
All riders and drivers are required to agree to a few simple rules before using Lyft:
- Confirm you do not have COVID-19 or have any related symptoms
- Wear a face mask
- Keep the car – and your hands – clean
- Leave the front seat empty
- Keep the car windows open
Drivers are encouraged to practice extra health and safety precautions every time they get on the road, including thoroughly cleaning and disinfecting frequently touched surfaces daily.
CHOOSE HOW YOU RIDE
With Lyft, you’ve got options. Choose from up to 9 different ways to go, all available right from your app.* Whether you’re looking for an affordable ride, the most direct route, or a way to treat yourself – we’ve got the mode to suit your needs and mood.
* Lyft ride types may vary by region. Check the app to see what is available in your city.
Prices vary based on market condition.
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Thanks for using Lyft! We update our app regularly to make your rides even better. Every update of our Lyft app includes improvements in speed and reliability, as well as bug fixes and performance improvements. As new features are released, we’ll highlight those for you in the app.
Ratings and Reviews
Constantly being left stranded
As a pregnant working mom, time is very important to me. I typically schedule my rides anywhere from 2hrs-24hrs before I need them. In the last week alone, I’ve had drivers cancel on me multiple times AFTER making me wait between 10-30 mins for the ride. And mind you, I SCHEDULED these rides way in advance. So not only am I getting picked up well past my latest estimated time of pick up, sometimes I can’t even find another ride AFTER being cancelled on. With my last scheduled ride, the woman waited 10 mins in one place after finishing her trip before mine, very obviously trying to force me to cancel. When I didn’t she drove within 2 mins of my location and then cancelled on me! I waited over 35 minutes just to be left stranded. There should be a way to report these drivers. I was left pregnant and alone outside after 10PM without another ride available to me. Normally I would just try to catch a bus, but it was so late that the buses weren’t even running. I ended up having to switch to Uber and “luckily” I was able to find one less than 20 min away but that meant I didn’t get home until an HOUR after I had scheduled a Lyft to pick me up. (I live only a 7 min drive from my pickup). This week alone has made me rethink using Lyft altogether because I have yet to run into these problems with Uber in the last 6 months.
Long Wait Times
Yesterday I requested a Lyft ride. The wait time showed 16 minutes on the app, but I waited 19 minutes without a ride. I watched the car as it got within 3 blocks of picking me up then it disappeared and another car was requested showing an 18 minute wait time. After waiting for 10 minutes and not seeing the car making much of a progress, I cancelled my request and made another request to pay more for a 5 minute wait time. It ended up being about 10 minutes. This has happened to me three of the last four Lyft requests where my first option got close to picking me up but then disappeared and waiting for another 15-20 minutes. On one of my recent requests last week, I had two cars cancel on me, both were close but got called to another Lyft customer in the last second leaving me with a 3rd car that was 16 minutes away. In total, I waited 49 minutes. That driver told me that it’s the system that makes those changes. I’ve watched my rides get so close to me, within blocks, after 15-20 minute wait times only to have them cancelled on me by the system. I wish there was a way to fix this. The drivers are always great. I appreciate them very much.
Unsafe routing and inaccurate wait times, condescending website.
I took a Lyft after a 2 week hiatus and now remember why I stopped using them. First off, their touting algorithm has no concept of two way streets and often sends a driver to arrive on the wrong side of the street or drop off on the wrong side of the street. You have 2 options in this case - cross the street unsafely or walk to the nearest crosswalk and then back to your destination. Would dropping someone off a block away be acceptable if it is safe and legal to be closer? Of course not, but this is what wrong side arrivals and drop offs force.
Next, conveniently every wait time is less than 5 minutes since this is the cutoff for cancelling without penalty. Coincidence? I don’t think so.
Finally, they allow a great deal of driver feedback (negative always) and you are notified when you receive it. However, you are never told what the specific gripe is. Maybe I’m going something that I don’t realize is irritating and unless you tell me what that is, I’m just going to keep doing it. You are directed to their feedback page which basically amounts to “don’t be a jerk.” Vague guidelines which I (think) I follow. Since these complaints can apparently get you banned or slow your pickup times, it would seem to be fair to let people know what the issue is so they can correct it. Calling it “feedback”’is laughable.
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- Lyft, Inc.
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- Age Rating
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- © 2022 Lyft, Inc. CPUC ID No. TCP0032513-P
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