ParkWhiz - #1 Parking App 4+

Overpaid and still got a ticket

Paid 10 dollars more using the app then what the kiosk at the lot was charging. I parked exactly where I was supposed to from where I paid on the app. Went in to see show in Tampa, 2 hours later there is a 50 dollar ticket on my car from some private 717 parking company saying I owe them. So now I’m 80 dollars in the whole. Well....zero actually bc I’m calling iTunes and my credit card company to dispute the 30 dollar charge from this app and of course I’m never paying that 50 dollar private company scam either. Shame was trying to do right thing and get taken advantage of by this app. Stay far away from this app and any 717 parking run lot. Just pay at lot using kiosk. Would be easier and cheaper.

Update: raised the review by one star due to the fact the app contacted me after review. They reached out to the third party company who issued the citation and had it voided. Also refunded 10 dollars of what I paid for the inconvenience. The app needs a better way to rate these lots. I see the lot has a very poor rating but I myself see no way of rating them. If they allowed costumers to post ratings and comments for specific lots then maybe people could avoid the lots the are scamming customers.

Developer Response ,

Really sorry to hear about all the trouble! A member of our support team has reached out directly via email to see what can be done to make this right. Thanks for taking the time to share your experience and hope this helps!

First and last time I use Parkwiz

Tried to buy a parking pass for a Whitesox game (Parkwiz was suggested as the only provider by the White Sox ticketing website for parking in the stadium lot), first on the website using Apple-pay and got an error. Then tried using a credit card with the same result. Downloaded the app and again tried to purchase a pass, getting the same error to recheck my credit card info after trying two different cards. Used both my phone and a laptop. No go. Emailed the “help” account and received the same boilerplate advice to check the info I entered. I emailed asking for further help as I did all of their suggestions. No additional response or help provided nor an explanation as to what is actually wrong or how to fix it. I guess I’ll go back to SpotHero where my credit cards work. Totally disappointed in Parkwiz. Edit: a few days later I received an email asking for more information. I appreciate the reach out, but I’m not sure what the fix would be in my case as the day I needed parking came and went. (BTW my solution was to go early and pay $10 to park in the game day lot, which was cheaper than Parkwiz as there was no service fee). I get they have associates whose job it is to “fix” problems, but the timely nature of my problem, and their business, requires they have a working system, and/or be nimble enough to find timely solutions that work for customers when customers need immediate solutions.

Developer Response ,

Hi there, we're so sorry to hear about the trouble! This is definitely not the experience we strive for and we'd love to check into this for you. Please call our support team at (888) 472-7594 so we can help figure out what's going on here. We want to help make this right and get you all set for making upcoming bookings.

WE NEED TO BE ABLE TO PUT ZERO STARS!

Went to an event in Brooklyn. Found a lot close by with super reasonable rate and and booked a reservation and paid. Went to lot on the day of the event - arrived early and attendant said that was ok. I did notice that sign had daily parking rate for $2 less than I paid, but overlooked that. I said to the attendant that he must be getting ready for a busy day. He asked why and I explained the sold out event at the Barclays Center. He was unaware, but immediately put up a sign that nearly doubled what I paid for my reservation. After the event, I returned and the attendant (who had said that arriving early was fine for the rate) said I would have to pay as he couldn’t accept the reservation bc we arrived early. But, since I told him about the event (he remembered me) he would only charge $15 - not the price that they had raised it to. He told me to contact Park Whiz and they would refund my money. Ha! Park Whiz has contacted me back and is asking for receipt that I paid the second time. I am not sure if I can find it. I am also being sent many of their FAQ’s - including not being able to be refunded after reservation as well as reservations not being valid if arriving early, etc. Complete scam. Knew it was a scam when I was leaving the lot but there was no way to do anything because a valet lot and wouldn’t be able to get my car. Horrible. Beware when using this APP!