iHerb 4+

Years of Service

I’ve been using I-Herb for a LONG time I purchased Yarrow to help with gout. I very much believe it helped prevent many flare ups. I-Herb has the best price by far. Almost 60% or less of what my local stores charges by buying multiple bottles. The I-Herb pricing was lower than any other online vendors I could find That’s when I got the I-Herb app for my phone. Fortunately I’ve changed my diet & behavior to avoid having “the gout” as often but I still keep it on hand (watching the use by date) just in case. I get B-12 from I-Herb as well. I have nervous system issues. Internet learning worked - this time - & the B-12 helps immensely. Two Neurologists recommended taking B-12 as well to ease the nerve damage issues More importantly - I-Herb always has the 6000mcg sublingual tabs that I prefer. I-Herb prices are lower than other online vendors & IF I can find it in a store it’s always more than double the I-Herb price. The I-Herb app is very easy to use. The search function always leads me to a vast selection of what I’m looking for. Reordering is breeze. It’s so simple. I’ve been extremely happy with I-Herb. I’ve been using I-Herb for at least a decade (probably almost two). It’s been my first choice for so long.

Good products and prices delivered quickly.

I’ve used iherb at least since 2016. They’ve always delivered quickly and had prices at least as good as anywhere else. The only downsides I’ve found are:
1. If they offer a discount via email, you must purchase the first time you open the link. Closing the link while you check your present supply negates the discount…although the products are still worth the price.
2. They may not have your desired brand but you can carefully review all the ingredients to judge if their options are better than you can find elsewhere. They’ve always been so for me.
3. Sometimes they’re out of the product you want. Today I found I can schedule regular reorders for which I registered. Resupply options I saw were in monthly intervals, 1, 2, 3, to I didn’t check how long I could choose. Instead I selected resupply monthly. The site indicates I can discontinue or skip resupplies if I get too many. Will have to update y’all in future to report how well that works.

Poor Customer Sevice

I’ve been ordering regularly from iHerb for the past several months and never had an issue until this most recent order. I placed a refund request through the site because it never arrived and the tracking info was not updated since the day it was supposedly shipped out. “Magically”, some time after placing my refund request the tracking was updated and now I am supposed to be receiving the order much later than originally estimated. My problem isn’t that they didn’t provide a refund though. My issue is that the customer service was not helpful at all. They told me I should only contact the carrier about the delivery and to review my address to ensure this doesnt happen again. So, essentially I was being blamed for the delay. Again, there were no updates in tracking until I submitted my request, so their response doesn’t make sense. I have never changed my address in their system and this has never happened before, so the delay has nothing to do with anything on my end and I doubt the shipment even left the facility until I put in my refund request. Furthermore, their response came from a “no reply” email address. Poor communication, no follow up, and putting the entire issue on the customer is not okay.

Developer Response ,

We are sorry to hear of this and apologize for any inconvenience. Order tracking may be delayed for a number of reasons and iHerb does not have any control over this. Your order tracking being updated after contacting us is coincidence and was not done on our end. We are always focused on constant improvement and appreciate you shopping with us.