AOL: News Email Weather Video 17+

Inability to leave sign in feature on.

1. Within the last month I have experienced issues which occurred the last time I was hacked. Same font and same window. Now each time I sign in it automatically signs me out if I leave it on it switch to another app on my iPhone or iPad. This makes me believe that someone else is using my accounts. And my other account will not open either. I have attempted to contact aol but they only give assistance to paid members. I have been a member since the beginning and as a retiree from aol/TW have never been forced to pay.
2. I have too much mail and would like to select mail and mass delete as I could if I had a computer. But I no longer have one. When I inquired about a change in the app I was told it can’t be done and to use a computer. Sorry I can’t give a better review at this time because I love aol. But I no longer feel safe or able to get assistance. Possibly you as the developer can do something and notify aol members.

Cuts off first letter of address and won’t send

I read that this problem has been commented on a year ago and it’s still a problem. I have the newest edition of this app. AOL was working well with no problem when used in my mail app on my Apple products, but now I’ve been advised you won’t support my doing this anymore. I’m very disappointed and will begin the process of changing over to another mail service at great inconvenience after many years using AOL.

I received a response from your team which seems to be your standard response to many of your dissatisfied customers. I did as directed and the first letter still gets cut off an email address resulting in it not being sent. As I read other criticisms, this isn’t a new issue. Why can’t you fix the problem? I’m surprised your advertisers are continuing to use your company. They must not be reading the reviews. Too bad you no longer allow us to use the Apple all-inclusive email program. AOL worked well in there. I’ve been notifying those on my address list to use my gmail address instead of this one.

Read the complaints and fix the problems! Deleting, rebooting and reinstalling doesn’t work. And to suggest going off WiFi and on to a data plan is asinine. The problem is not with your consumers, it’s with your faulty product. Hire someone who knows how to fix it.

Developer Response ,

Hi Irish, I wanted to follow-up with you and apologize for any miscommunication. Our engineers would like to learn more about your inability to send emails within the AOL app and if possible more details on your experience with the email address being cut off. We are unable to replicate this experience, can you please share with us what device you are on and its operating system? Can you let me know if by any chance the email you are trying to send is saved in your "Draft" folder and if the email address is being cut off there as well?

Lastly, we want you to know that you can continue using your AOL account in the Apple mail client, however, you need to follow these steps to ensure your account remains secure: https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in

Meh.

I’ve had an AOL account since the early-mid 90’s. Having the hoops to jump through (losing all my data in the process) just to keep it linked to my other mail accounts was ridiculous. Having mail all in one place makes efficient sense but that just isn’t to be with my AOL account anymore. I would drop it except I feel a bit caught by the short hairs (so to speak) being that I’ve had this address for probably over 25years and want to keep it the same. I’ve downloaded the app and retrieve my mail that way now. I HATE how the the first thing I get when opening my mail is an advertisement at the top of my mail list. There are a few other features I find [mildly] annoying but can overlook it. The platform is VERY similar to Google Mail and simple enough to use. I think the bottom line is I just didn’t appreciate being pretty much forced to change up what was working fine for me.
UPDATE
I pretty much hate it. It lacks many of the features I liked in my old mailbox. I can’t stand how ants me to use their web search to access links from my email and how it asks for my log in information anytime I do se the link from my email. I dislike this new aol more and more each time I use it.