Remitly: Send Money & Transfer

Name: Remitly: Send Money & Transfer
Rating: 4.9 (2275279 reviews)
Author: Remitly Inc

Send, Manage & Track Payments

Free

2.3M Ratings
Ages

4+
In-App Controls
Category

Finance
Developer

Remitly Inc
Language

EN
+ 17 More
Size

131.4
MB

The Remitly app offers financial services that transcend borders, enabling family and friends to send money abroad easily. Choose from convenient delivery with approximately 470,000 cash pickup options worldwide including various currencies provided, and over 5 billion bank accounts and mobile wallets. Recipients don’t pay a fee. Remitly is secure and fast, with great exchange rates in 100+ currencies–no fees for recipients and low fees for sending. With guaranteed delivery time and real-time transfer updates, you’ll know the exact date and time your money will arrive with your recipient. Transfers arrive on time, or we’ll refund your fees. Safe, secure, fast transfers: • Multiple levels of security designed to keep you protected • Have questions? Get quick support in our Help Center, or contact us if needed. We’re here to help 24/7. • Get the exact date and time your money transfer will arrive Send more money home: • Great exchange rates • No fees for recipients Send money transfers worldwide: • Serving 170+ countries worldwide, transfer money safely • Wire funds directly to our mobile money providers, including M-Pesa, MTN, Vodafone, eSewa, GCash, bKash, EasyPaisa, GoPay, and more •Send money transfers to our trusted network of banks, including Bancoppel, BBVA Bancomer, BDO, BPI, Cebuana, Banreservas, GT Bank, Bank Alfalah, Polaris Bank, MCB, Habib Bank and more •Send a transfer to approximately 470,000 cash pickup options worldwide including various currencies provided, including Elektra / Banco Azteca, Caribe Express, Unitransfer, Palawan Pawnshop, OXXO, EbixCash, Punjab National Bank, Weizmann Forex, and more • Send a money transfer to the Philippines, India, Vietnam, México, Dominican Republic, Nigeria, Pakistan, China, Ghana, Kenya, Colombia, Brazil, Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Panamá, Ecuador, Peru, Bangladesh, Indonesia, Korea, Nepal, Thailand and more Remitly helps you send money worldwide and pay using your bank account, credit card, or debit card. Thanks to Remitly’s great rates, special offers, and no hidden fees, more money makes it home to friends and family. Remitly uses multiple levels of security designed to keep you protected. We’re here to help 24/7. You can talk to us or search the Help Center for support in 18 languages. Download the Remitly app and send money today. Remitly has offices around the globe. Remitly Global, Inc. is located at 401 Union Street, Suite 1000, Seattle, WA 98101. Referrals must be new Remitly users and additional send requirements may be required for rewards to apply. Earn rewards for up to 20 successful referrals. Click here for program details (https://www.remitly.com/us/en/home/referral-program-tnc).

Events

SPECIAL EVENT

Send across borders with ease

Whether you're travelling, investing overseas, or saving for the future, Remitly makes it easy to send money abroad.

Ratings & Reviews

4.9

out of 5

2.3M Ratings

A Reliable and Efficient Money Transfer Service
08/05/2024

Dr. Clifford Broderick
I've been using Remitly for less than a year now to send money to my family abroad, and I am extremely satisfied with their service. Remitly offers fast transfers with an express service that ensures funds reach the recipient within minutes, which is perfect for urgent situations. They provide competitive exchange rates that maximize the amount my family receives, making it an excellent value compared to other services. The app and website are user-friendly, and the entire process is straightforward with clear instructions. Remitly is transparent about its fees, so I always know exactly how much it will cost to send money, which helps with budgeting. On the rare occasions when I’ve needed assistance, their customer support has been responsive and helpful, offering support in multiple languages. With its wide reach, Remitly supports transfers to a variety of countries and currencies, making it a versatile choice for anyone with international connections. I also appreciate the robust security measures they have in place to protect user data. Overall, Remitly has made sending money abroad simple, fast, and secure, and I highly recommend it to anyone looking for a reliable money transfer service.
A Reliable and Efficient Money Transfer Service
08/05/2024

Dr. Clifford Broderick

I've been using Remitly for less than a year now to send money to my family abroad, and I am extremely satisfied with their service. Remitly offers fast transfers with an express service that ensures funds reach the recipient within minutes, which is perfect for urgent situations. They provide competitive exchange rates that maximize the amount my family receives, making it an excellent value compared to other services. The app and website are user-friendly, and the entire process is straightforward with clear instructions. Remitly is transparent about its fees, so I always know exactly how much it will cost to send money, which helps with budgeting. On the rare occasions when I’ve needed assistance, their customer support has been responsive and helpful, offering support in multiple languages. With its wide reach, Remitly supports transfers to a variety of countries and currencies, making it a versatile choice for anyone with international connections. I also appreciate the robust security measures they have in place to protect user data. Overall, Remitly has made sending money abroad simple, fast, and secure, and I highly recommend it to anyone looking for a reliable money transfer service.
Terrible Customer Support & Unclear Instructions
10/22/2023

Wsdxop
I had two issues with Remitly:1. My transaction was not being received by my recipient. So I contacted customer support. They said they’d contact the “concern team” and then told me they’d get back in 2-3 business days. The transaction was already late at this point so I asked if there was a phone number or email for the concern team and they said no. What kind of department doesn’t have an email or phone number?? They just kept saying that there was nothing they could do but that the concern team was contacted. And this was my first time using Remitly and $3000 was already taken out of my bank account. So you can see why I’d be concerned and why I wanted to get the contact info to check in the status of my transaction.2. Unclear instructions for referral link. I clicked on the referral link I received and the link led me to the website where it said “download the app”. So I did so and made my first transaction but didn’t see the $20 reward. I thought it’d come through after the transaction goes through. But it didn’t so I called customer service. And they said I was supposed to click on the link again before making the transaction, which was not what the referral link said. The referral link said to register with this link to get the rewards. So I ended up having to call customer service and they just kept saying we see that you didn’t use any link. The instructions should have been clearer.

Developer Response
Hi, we're sorry to hear about experience, we understand that your issue still needs attention, and we'd like to take a closer look at it. Could you please share your contact info on this link https://bit.ly/3ufZsLZ? We appreciate your patience as we work to resolve this for you.
Terrible Customer Support & Unclear Instructions
10/22/2023

Wsdxop

I had two issues with Remitly:1. My transaction was not being received by my recipient. So I contacted customer support. They said they’d contact the “concern team” and then told me they’d get back in 2-3 business days. The transaction was already late at this point so I asked if there was a phone number or email for the concern team and they said no. What kind of department doesn’t have an email or phone number?? They just kept saying that there was nothing they could do but that the concern team was contacted. And this was my first time using Remitly and $3000 was already taken out of my bank account. So you can see why I’d be concerned and why I wanted to get the contact info to check in the status of my transaction.2. Unclear instructions for referral link. I clicked on the referral link I received and the link led me to the website where it said “download the app”. So I did so and made my first transaction but didn’t see the $20 reward. I thought it’d come through after the transaction goes through. But it didn’t so I called customer service. And they said I was supposed to click on the link again before making the transaction, which was not what the referral link said. The referral link said to register with this link to get the rewards. So I ended up having to call customer service and they just kept saying we see that you didn’t use any link. The instructions should have been clearer.
Developer Response 01/15/2024
Hi, we're sorry to hear about experience, we understand that your issue still needs attention, and we'd like to take a closer look at it. Could you please share your contact info on this link https://bit.ly/3ufZsLZ? We appreciate your patience as we work to resolve this for you.
this app is useless
10/26/2022

jeiison_11
They called and asked me for more information to verify my account and promised to give me a call back if they need more info. And then suspended my account without giving me the call as they promised.Very unprofessional. I called the main line and there is nothing they can do to reactive my suspended account even tho I am willing to provide them more information but it's always "we can't do anything".They do not really know what's the exact issue but its because of suspicious activity. Can they be more professional? If it is because of suspicious activity, they should have call me as what they promised and tell me about it, so I can answer to all of the questions they have. But they did not call me and just decided to suspend the account and cancel the transaction. What if my transaction is critical and someone's life is on the line because of it? What if my transaction is for something in the hospital and they really do need that amount? Remitly just decided to suspend and cancel the transaction without getting anything? What is the point of having customer service when they can't help you with anything? Instead of helping or fixing the issue, they just told me that I cannot use remitly anymore. And that, my friend, that's how you lose clients. This is my first time using this app too. This is such a let down. Going to delete this app and tell me friends to do so as well. Unbelievable customer service.

Developer Response
We're sorry to hear about your experience. We take the security of our users very seriously, and sometimes we need to verify additional information to ensure the safety of your funds and account. However, we apologize for any miscommunication or inconvenience caused regarding your account suspension. Thank you for bringing this to our attention.
this app is useless
10/26/2022

jeiison_11

They called and asked me for more information to verify my account and promised to give me a call back if they need more info. And then suspended my account without giving me the call as they promised.Very unprofessional. I called the main line and there is nothing they can do to reactive my suspended account even tho I am willing to provide them more information but it's always "we can't do anything".They do not really know what's the exact issue but its because of suspicious activity. Can they be more professional? If it is because of suspicious activity, they should have call me as what they promised and tell me about it, so I can answer to all of the questions they have. But they did not call me and just decided to suspend the account and cancel the transaction. What if my transaction is critical and someone's life is on the line because of it? What if my transaction is for something in the hospital and they really do need that amount? Remitly just decided to suspend and cancel the transaction without getting anything? What is the point of having customer service when they can't help you with anything? Instead of helping or fixing the issue, they just told me that I cannot use remitly anymore. And that, my friend, that's how you lose clients. This is my first time using this app too. This is such a let down. Going to delete this app and tell me friends to do so as well. Unbelievable customer service.
Developer Response 06/27/2023
We're sorry to hear about your experience. We take the security of our users very seriously, and sometimes we need to verify additional information to ensure the safety of your funds and account. However, we apologize for any miscommunication or inconvenience caused regarding your account suspension. Thank you for bringing this to our attention.
Bad customer service
07/17/2021

Chicken is not my style WuFan
They called and asked me for more information to verify my account and promised to give me a call back if they need more info. And then suspended my account without giving me the call as they promised. Very unprofessional. I called the main line and there is nothing they can do to reactive my suspended account even tho I am willing to provide them more information but it’s always “we can’t do anything”. They do not really know what’s the exact issue but its because of suspicious activity. Can they be more professional? If it is because of suspicious activity, they should have call me as what they promised and tell me about it, so I can answer to all of the questions they have. But they did not call me and just decided to suspend the account and cancel the transaction. What if my transaction is critical and someone’s life is on the line because of it? What if my transaction is for something in the hospital and they really do need that amount? Remitly just decided to suspend and cancel the transaction without getting anything? What is the point of having customer service when they can’t help you with anything? Instead of helping or fixing the issue, they just told me that I cannot use remitly anymore. And that, my friend, that’s how you lose clients. This is my first time using this app too. This is such a let down. Going to delete this app and tell me friends to do so as well. Unbelievable customer service.

Developer Response
¡Dear Customer! Thank you for taking the time to contact us. We appreciate your feedback and effort in bringing this matter to our attention. As we continue to grow, we look for better options for our customers to make transactions. We completely understand how important it is for you to process your transactions to your loved ones and it is not a good experience for you. We would like to know about your case, you can contact us directly. Thanks for choosing Remitly.
Bad customer service
07/17/2021

Chicken is not my style WuFan

They called and asked me for more information to verify my account and promised to give me a call back if they need more info. And then suspended my account without giving me the call as they promised. Very unprofessional. I called the main line and there is nothing they can do to reactive my suspended account even tho I am willing to provide them more information but it’s always “we can’t do anything”. They do not really know what’s the exact issue but its because of suspicious activity. Can they be more professional? If it is because of suspicious activity, they should have call me as what they promised and tell me about it, so I can answer to all of the questions they have. But they did not call me and just decided to suspend the account and cancel the transaction. What if my transaction is critical and someone’s life is on the line because of it? What if my transaction is for something in the hospital and they really do need that amount? Remitly just decided to suspend and cancel the transaction without getting anything? What is the point of having customer service when they can’t help you with anything? Instead of helping or fixing the issue, they just told me that I cannot use remitly anymore. And that, my friend, that’s how you lose clients. This is my first time using this app too. This is such a let down. Going to delete this app and tell me friends to do so as well. Unbelievable customer service.
Developer Response 09/14/2021
¡Dear Customer! Thank you for taking the time to contact us. We appreciate your feedback and effort in bringing this matter to our attention. As we continue to grow, we look for better options for our customers to make transactions. We completely understand how important it is for you to process your transactions to your loved ones and it is not a good experience for you. We would like to know about your case, you can contact us directly. Thanks for choosing Remitly.

Thank you for being a valued Remitly customer! This update brings both bug fixes and performance enhancements, aiming to enhance and improve your overall experience. Experience our newest features hassle-free by staying updated with the latest version of the Remitly mobile app.

Version 6.53

Nov 3

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Contact Info
- Identifiers
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
- Other Data