Trip.com: Book Flights, Hotels 4+

CTrip’s got your back!

This company has been incredibly helpful for my traveling in Asia! This one time I was stuck in this random city in China (by myself!!) because a connecting flight of mine got cancelled after I’d already begun my journey. That’s okay, but the issue was that NO ONE spoke English and my chinese is HORRID.

So I called cTrip to ask what was being done about this situation and they assured me they were on it to find out. They had my back the entire 2 days I was stuck in that random town and I finally made it to Thailand! I had to cancel every single one of my previous hotel reservations and cTrip took care of all of it for me.

It was actually one of the best trips of my life. So, yes they have a booking fee. But after that fiasco, I know that booking through this company is a solid choice and that they won’t leave me to deal with everything by myself. If you’re traveling Asia, and want some support, cTrip is the way to go!

Holiday inn Southeast in Plainsboro, NJ

This hidden gem hotel provides all of the amazing amenities of the Crown Plaza Princeton ( which is basically attached to the holiday inn on an amazingly beautiful 27+ wooded acres featuring extensive running trails, a beautiful pond and multiply fountains and waterfalls….. not surprisingly, the IHG/Crown Plaza is frequently the site of weddings as well as conventions of a less romantic bent…. I was a guest at Holiday Inn/IHG Southeast for the Fall/winter of 2023 and was very impressed with their newly updated rooms ( renovation was completed on the Holiday Less than 6 months ago and the rooms have a splashy , bright, modern look that I actually prefer to the Crown a plaza , all while sharing the amenities of the aforementioned hotel….. it’s truly a great value! I’d like to conclude with a special Thank You especially to Jothathan as well as the other entire front desk staff who made my staff exceptionally comfortable, they were friendly and went above and beyond throughout my entire stay …. The housekeeping staff is also extremely helpful. Thank you for a wonderful stay! Bari WoodmaN NY,NY Solo Traveler

Developer Response ,

Hi brandijaymes,

Thank you for your positive feedback. We are happy to know that you like the hotel we bring to our customers through our application. Rest assured that we will continue to provide more and better deals and offers every time for our customers. Please keep using our application and see you on your next journey with us! Again, thank you!

Best regards,

Anne
Trip.com

Don’t listen to their policies on COVID-19

While their policies state they will assist or refund or at least help in SOME possible way regarding flights and the COVID-19 virus, I’ve found this was not the case at all. I was trying to get home and ended up stranded at an airport in LA after a transit country changed their policies on allowing foreigners through, and so was unable to complete my flight. I called Trip and was helpfully told they would get me on the next flight they could. Hours later, I’m still sitting in LAX without a phone call. I had to book a hotel and eventually another flight, still hearing nothing from them. I was stranded in LA for three days while they couldn’t be bothered to send even a single automated or otherwise update that they were working on a solution. I called numerous times, and each time the support I received was progressively worse until I received emails that they closed the ticket because it had been too long! They didn’t take any action but closed the ticket because they couldn’t come to a solution??? PLEASE. If I could, I would leave 0 stars for this company. DO NOT USE THEM FOR TRAVEL. I recommend any other booking agency or the airlines directly. Don’t get screwed over like I did.

Developer Response ,

We regret to hear about the experience you received from our support team. For any change or refund request, this will be subject to the ticket policy of the airline company provide to our agency. Please do send us an email at en_servicemanager@trip.com for further investigation and assistance on this matter.