Ordering local pizza just got faster and better with our latest delivery:
- App bugs removed for a smoother experience
Pass on the pizza love. Rate and review us below.
Ratings and Reviews
Pickup or Delivery
One thing that needs to be more clear on this app is pickup or delivery. It’s very easy to not notice which is selected and frustrating when you want your pizza delivered and it ends up being a pick-up. I had my settings defaulted for a delivery and one day I decided to switch from the usual restaurant I ordered from. There was no obvious indication that the new place did not deliver to me so I was very frustrated to find out I had to run out to get it. The next time I ordered I decided to order from my usual place which always delivers to me. Again no obvious indication that the pizza was for pickup because I always have it set for delivery. I never ended up getting my pizza after waiting hours. I believe one of the most important things about ordering a pizza is how you will be getting that pizza and to have the pickup/delivery buttons such a small part of the ordering process is a reason this app is flawed. Dominoes, Pizza Hut, and papa Johns all have lousy pizza to me which is why I choose local places off of slice, but one thing all those lousy pizza places have in common is their online ordering process is very smooth and clear in what you are getting. No confusion. No mistakes. Make sure to check that tiny pick-up/delivery button on the slice app or you can become frustrated very easily. Especially when drinking/socializing with a group of friends and expecting the pizzas to arrive at your doorstep.
Developer Response ,
Hey there, thank you for your detailed review! Your feedback will be taken into consideration and reviewed by the appropriate team. If you would like to directly reach out to us, you can send an email at firstname.lastname@example.org with the subject line "iOS Review".
Prompt customer service
I recently started to use slice instead of the other place since my favorite pizza shop had a coupon on my order more than once. So I thought I’d try it. No issues with the app and received prompt customer service.
I have used the customer service chat more than once with zero issues; receiving prompt and courtesy responses and immediate resolution. An example is when I accidentally order ranch instead of french dressing an Ethan from the chat resolved it immediately. The next time my order was missing meatballs, honest mistake by my favorite restaurant and using the chat he immediately resolved it, received a refund with an explanation that the restaurant misread the order. Believe me it’s my favorite place I order weekly, I know it was a mistake and not the normal. It happens.
Overall, I received prompt customer service with quick resolution. And that is more than I can say about grub, grub never responds to chat and rarely do I ever get a live person on the phone. If I send an email it takes 2-3 days for them to respond.
Slice had my address information correctly because I took the ownership and manually entered my address and made sure it was correct.
I only recommend with competitor sites popping up all over now they add incentives to keep customers using the app. Special dollar menus featuring restaurants, loyalty rewards, promo codes not just refer a friend.
Thank you for reading the review and I hope you find it helpful.
Developer Response ,
Hey there, thanks for sharing! Slice offers different types of promo codes and deals from time to time, so keep an eye on your inbox and make sure to follow us on different social media platforms!
Don’t use location feature on app and horrible customer service
This was my first time using the app, and I allowed it to use my location to order. Since it showed all the pizza places around me, seemed all was well. Turns out the location feature is inaccurate and pinged me about half a mile from my location. Note that I have never had an issue with the location feature on any other app (Waze, Google Maps, Uber Eats, Grubhub, etc). They also don’t have a check in place to have you confirm your address before you place your order. In hindsight, I should have checked the address, but again, never had this issue before.
As soon as I realized the error, I called Slice and gave them my address. But it was too late...my food had already been delivered to the wrong address. To make matters worse the person at that address (whom I do not know) accepted the food and then committed fraud by signing their name to my credit card slip.
I called Slice to tell them what happened, and their response was pretty much, “Oh well.” I explained that I didn’t enter the wrong address; their app location feature is faulty. I explained someone had taken my food and signed their name to my credit card slip. I told them this was the first time I had used the app and asked if this was really the experience they wanted me to have. Again, a big, “Oh well.” No apology. No attempt to make anything right. Nothing. App is deleted from phone, and I suggest you don’t even download it.
Developer Response ,
Oh boy, this is truly upsetting to hear! We found your order and it looks like our Support Team reached out to you shortly after with a proper solution. We appreciate the feedback and we're already working on preventing this from happening again.
With Family Sharing set up, up to six family members can use this app.