FAX from iPhone Free: Send Doc 4+

Emails are not HIPPA compliant. Medical information has to be faxed. The App has saved me hours of time running to a Staples or business store to fax sensitive documents. You get exactly what you pay for. I paid for the year and have used it more times than I can count. I recently refinanced and faxed all my tax documents, mortgage documents, and payroll documents just by scanning them with this App on my iPhone and faxing them with this App. Don’t write negative reviews because you want something for nothing or you don’t know how to use the App. It’s very straightforward and user friendly. Put in the Fax number. Create a cover page if you want with one click on the page. Attach scans, photos, or documents from you iPhone. Then send. Done.
I just wish they offered receiving faxes. Developers- Please consider making the App to be able to receive faxes also.

Hello,

Wow, thank you for taking the time to leave such a positive review! We're thrilled to hear that our app has been able to meet your needs and make your life easier. Your feedback is incredibly valuable to us, and we're continuously working to improve further.

We're delighted to inform you that you can already receive faxes in our app! Head to the Inbox tab, select your preferred phone number, and let our app handle the rest. Give it a try, and let us know how it goes. We're confident that you'll love this feature!

Once again, thank you for choosing our app and sharing your experience with us. We look forward to continuing to provide you with the best possible service.

So, once upon a time this app used to be a “pay as you go” app. You bought credits and sent faxes as needed. When I went to reload credits this time, I only had 1 option. The dreaded hook-digging “subscription service.” I send maybe 1-2 faxes every 2 years (if that), so a monthly fee for faxing nothing is absolutely ludicrous.

I completely understand that every single software driven model these days has turned into a revolving door of subscriber services. Having a healthy ARR/MRR is great for raising private equity capital (this company isn’t traded publicly). But for faxes? Come on! Apps like these should still continue to offer folks one-time fax credits, because people rarely need fax machines these days, and the app would provide value to a customer’s experience when this type of app is needed.

To the developers/owners of this app, please consider rolling out a graduated pricing scale for “pay as you go” customers. Set a minimum credit purchase, charge a bit more per page, offer break points (discounts) if you purchase more credits up front, and still hold onto the subscription based service for heavy users. You could have the best of both worlds, and an additional revenue stream to boot. Imagine that!

Hello,

Thank you for your feedback! At the moment, we offer weekly, monthly, and annual subscription options for sending and receiving faxes. We appreciate your suggestion regarding a daily subscription or a one-time fax fee, and we will certainly take it into consideration for future updates to our service.

I actually appreciate the idea of the app. Being able to send a fax without owning a fax machine or having to leave the home is super convenient.

However, I have to say, a weekly/monthly/annual-subscription model makes sense for people in a legal/government industry or regularly work with companies within those entities but for an everyday consumer who may have to fax something once or twice a year for an irregular occurrence, a subscription doesn’t make sense. If I go to kinkos or fedex for a fax I don’t have to pay them a monthly fee to access their service.

So in my opinion, if the goal is to offer convenience to your consumers, it’s important to consider all types of consumers who may find a use for your service. It would make more sense to have a one time service fee option as well for consumers who may need to fax on irregular or seldom basis. Charge per fax, based on amount or size so people can move on with their day without being anxious about remembering to cancel a subscription they don’t really need to have.

Thank you for your feedback! At the moment, we offer weekly, monthly, and annual subscription options for sending and receiving faxes. We appreciate your suggestion regarding a one-time fax fee, and we will certainly take it into consideration for future updates to our service.