Apologize for the inconvenience. If your membership has not been upgraded after a succesful payment, please contact us through our dedicated support channel on the contact us page for swift assistance.

Hello Mansour,Thank you for sharing your concerns. I’m truly sorry to hear about your experience and the frustration it has caused. I want to assure you that our app is legitimate and is owned and operated by Cupid Media Pty Ltd., a company with a longstanding reputation for providing reputable dating services.We take all feedback seriously and are committed to resolving any issues you may have encountered. If you have not yet heard back from our support team, please rest assured that they are there to assist you. Kindly reach out through our Contact Us page, and we will prioritize your concerns.Thank you for your patience, and I hope we can resolve this matter to your satisfaction.Vera

We apprreciate your feedback .We're truly sorry to hear about your experience that’s absolutely not the level of service we aim to provide.If your membership wasn’t activated after payment and you didn’t receive a response, we understand how unsettling that must have been. Please know this is not intentional, and we’d really appreciate the opportunity to look into it further.If you're still open to it, kindly reach out to us again. We’ll do our best to resolve the issue as quickly as possible.Thanks again for your feedback ,we’re always working to improve.

Hi Hash27, We're very sorry to hear about the delay in activating your premium subscription and the lack of timely support, that’s not the experience we aim to provide.If your payment was made on 9th May and the upgrade hasn’t been applied, it’s possible the transaction didn’t report correctly to our system. Please send us your payment receipt (including the Apple ID) and we’ll prioritise resolving this for you as soon as possible.We truly appreciate your patience and the chance to make things right.