تمارا | قسم فاتورتك على دفعا‪ت‬ 4+‎

Beyond perfect

I have used this couple of times and the speed of service is perfect. I never had any issues with transaction etc… straight forward app not idiotic rules like TABBY App. I purchased items with noon and there were two option for payment one is TABBY and the other is TAMARA went ahead straight to Tamara ;)

One of my purchases got return and immediately I got my account adjusted by Tamara I didn’t have to call the customer service or anything.

Just perfect 🤩 nightly recommended to anyone over TABBY.

Customer Support : One of the worst

I’ve been using Tamara for over a year without any problems, but my latest experience has been absolutely unacceptable. I can't believe how terrible the customer service has been. It's absolutely unacceptable. I tried calling their toll-free and other numbers several times, and nobody picked up. They always seem to be “busy.” Their chat help is absolutely terrible, depending entirely on chatbots and offering no genuine support whatsoever. It's absolutely ridiculous that after waiting 10 minutes to finally get someone on the line, they just cut off the chat if you don't respond in 2 minutes. Now I have to go through the whole frustrating process all over again. What kind of ridiculous customer support logic is this?

To add insult to injury, I was hit with a charge of nearly 2,500 AED for a transaction I never approved. After an entire day of waiting, I still haven't received any concrete answers from Tamara despite reaching out. I can't believe how little they've bothered to respond.

I’m only giving them three stars because up until this incident, I hadn’t encountered any issues with them. It’s incredibly frustrating that even after I removed my card from the app and switched to Apple Pay, they still managed to store my card details and charge me without any 3DS or two-step verification. This is unacceptable. This is completely unacceptable, and I intend to take this matter to the regulatory authority.

استجابة المطور ،

Hey! Apologies for any inconvenience caused. Your satisfaction is our priority, and we're committed to resolving your issue promptly. Can you share your email with us please?

Deliberate late fee charges

I wish I had -5, this app management knows how to make food of customers. Firstly they will deduct the installment with auto texts and deduct money on time the dates we choose. But for the last installment they won’t deduct on the exact date and after due dates they will send you a message stating that late fee is applied and your payment is unsuccessful. Wow they know how to spread a panic and make us pay manually and later put the blame on a customer saying that ohh you didn’t pay on time without even sending reminder msgs. Guys!!!! Please don’t fall into their trap., it happened to me and the only reply you will get from customers service is to just apologies , what??? They won’t refund you at all saying that you could have reached out to us we had remove your late fee charges?? Tell me how get such a time when you send a reminder of saying to someone your payment is unsuccessful late fee is applied already and if you’re late again charges of aed 25 will be applied again? Does it seem right to you? Please don’t fall into their trap. And wow I can’t even post this review without even selecting one star???? How come? I wish I had a minus stars section why can’t I post without choosing. A star??

استجابة المطور ،

Hey [Doctormir],

We’re sorry to hear about the issue you’ve encountered. To ensure we can assist your promptly, please reach out to us at app.support@tamara.co

Your happiness is our priority 🫶