In Darb is missing option to access and change auto payment with selected card. Once you set it up, no changes. That makes problem in case you need to register a new card bcs of any reason.Secondly, no option to ask your question in case you can’t find it in the FAQ

This is the second time i face issues with their rules. First time I passed the gate and registered in the app and paid the registration fees almost a year ago. Only to receive a fine after because apparently you have to register each car separately and pay more fees. Which was not clear upon registration where they could have made it an automated step when registering instead of looking for that step after as if its something obvious. Now last weekend I passed and receive an SMS that I have an unpaid trip. When I checked turns out its because I have changed the car plate number with is fair. Now when I try to register the car, it asks me to pay extra AED50 for registration, and another Mandatory AED50 to top up my wallet!!! I still have AED42 in my wallet that I have not used from the first registration as I barely go to AD!!! Why do I need to top up my wallet with AED50 for each registration of the same car above the registration fees just because I changed the number, AND for each other car giving that I have another car too!! I do not go to AD and I have used my balance once in a who year! These are unnecessary charges and mandatory to ups that will last for decades in my case. This is purely just to make collections. I usually do not complain about such things but this is plain ridiculous

I had a terrible experience using the Darb application to renew my Mawaqif parking permit. After following all the steps correctly, the system accepted my payment but then displayed an error. The amount was deducted from my bank account, yet the system didn’t register the renewal.When I contacted the call center, I was told this was a technical issue and that I had to pay again through the TAMM application if I wanted to renew. I was also told that my money would be refunded within 7 days. I expressed my dissatisfaction and requested a complaint to be raised. I received a complaint reference number — only to get another message within the same minute saying the complaint was already solved.How can you solve a complaint without even investigating it? When I called again, I was told: “This is our process. We close the complaint and then look into it.”What kind of process is this?! Where is the transparency? The accountability?I also asked for a call back from management — and of course, no one followed up.This is not just a technical issue, it’s a serious customer service failure. People deserve better, especially when it comes to government-related services. I hope someone takes this seriously and reviews these flawed procedures.

I have a resident’s parking permit. My name is on the lease of two properties from two different zones (E10 and E4-02). I tried changing the address on this permit from E10 to E4-02. I received a message saying the transaction was successful. The dashboard was reflecting that the zone address change had been updated to E4-02. Next day, I received a Mawaqif fine. When I went back to the app to check, I found that the zone change had been reverted to E10. What’s more: this is the second time this happens to me. The first time was months back, and I reported the bug but nothing has been done to fix it. Even worse: the app will NOT let me change/revert the zone on my permit unless and until I pay the accrued fine. Terrible customer experience. And an even worse customer service and response time.