Horrible delivery guy, horrible, i already have the instructions written down in details in the order, typed down in the delivery driver note. He missed calls me, does not even give me enough time to answer and when I call him back i am faced with the worst attitude anyone can talk to a person with. I give him my home details again on the phone and when i say it quickly he tells me he didn’t understand and when i go slowly for him he treats me like a child and doesn’t even let me finish as he reads it outload in a condescending voice. He tells me that I have to go down and get it from him because he is sick. How do you even allow a sick driver to touch my food???? Literally every single delivery i order gets delivered to my door except kfc even when i order it through different platforms. kfc guys have the worst delivery agents with the worst attitude. They will charge you 10 dhs to deliver but on one condition, you meet them half way. I have a sprained leg and the only reason i order not pick it up or eat in the restaurant is because of convenience and then the delivery agent treats me like I work for him because of it. This isn’t the first time this happens and unless you fix it i know it wont be the last for me or for others. The delivery agent is dispatched from the Makkani Mall in khalifa.

To the Noon customer care and order team (without involving Noone 15 Min service), I am filing a complaint about my recent two orders I have made with you for the past days with your company. It is with absolutely disgrace and I am extremely dissatisfied with your service and the way you deal with the clients. Since last few days I have done two orders that are not arriving on the same time promised or arriving later than what I am available to. I am putting the location of my office which is a 9-6 PM time frame because I have never had issue before with the delivery. Now you are putting a 10-10 PM time frame for delivery while my office would close at 6PM. The driver comes very late, does not even call that I am at the location, instead my order suddenly is rescheduled so I can face the same issue the next day. Your costumer care is at the poorest level of all. Ms. Divya tells me to wait until 10PM practically on the phone to receive my order and she says there is nothing she can do, while I am telling her that this is the office location, and I won’t be available after 6 to receive it. While asking for a higher manager she says I will not transfer you. This order is very urgent, and I am not going to wait for the order until 10PM while I have raised the same issue with your team multiple times. This is the most ridiculous thing you can say to someone who respects you by making an order and paying to get this kind of treatment back.Please do better and start training your customer care and delivery team to be responsible and know how to do their job in a proper way.

Here’s a review you could use to praise Noon as a top online shopping platform: --- **Noon - The Best Online Shopping Experience!** Noon has truly set a benchmark as one of the best online shopping platforms. What sets it apart is the seamless shopping experience it offers, right from browsing to checkout. The website and app are user-friendly, with an intuitive interface that makes finding products quick and easy. The range of products available is impressive, spanning categories like electronics, fashion, home essentials, and beauty, all from trusted brands. Their prices are often unbeatable, and the frequent discounts and deals make Noon a go-to for savvy shoppers. One of the best aspects is the fast and reliable delivery. Orders often arrive ahead of schedule, and the packaging is always secure. Their customer service is also responsive, ensuring any concerns are addressed promptly, making the overall experience hassle-free. Whether you're shopping for daily essentials or splurging on something special, Noon delivers quality, convenience, and value every time. Highly recommended for anyone looking for a reliable and efficient shopping platform!

Noon food has a horrible service and even worse customer care service. The agents are rude and don’t even help, it looks like they don’t know how to manage good part of their business at all. I had once ordered for food and the app selected a different address instead of using my location. On placing the order and realising that incorrect address is selected I immediately got in touch with the customer care (within 1 minute) and they didn’t guide me at all instead I had to call the restaurant directly. Since the customer care agent didn’t care much I requested them to cancel my order which again they failed to do so. I had to speak to their manager Ahmed who would argue and make you feel like it’s the customers mistake and instead of helping or giving a solution does absolutely nothing. My food order was delivered at the wrong address (nobody was there at that address), Noon food then can my order and didn’t even have the decency to refund my money. You can’t deliver my food then at least refund the money. I even spoke to the rider who said he can’t go out of 5km radius, I have never heard any other food delivery app giving me this kind of useless service and excuses. Please go and learn what customer service is from Zomato. Ordering from noon food was my biggest mistake and henceforth will never order from them even if they give food for free. Big disappointment from their customer service specially Ahmed who calls himself manager and couldn’t even manage this case.