نون للتسوق والأطعمة والبقال‪ة‬ 4+‎

Delivery delay and poor customer service

I was order TV and TV holder .I pay extra money to get the fast delivery . TV holder was came the day should delivery to my same address which is I registered in app and TV was missing then later evening driver (delivery guy ) call and saying wrong location ! Why is possible the first delivery was came my home and why this delivery was wrong location . Then I call the customer service they said very next day they gonna deliver then until evening 9 pm no one contact. If someone have to travel and very urgent what is the saturation here . Poor customer service and poor delivery process better order in other app . Don’t recommend Noon customer service team , Delivery agent and logistics team are miscommunication . They don’t have proper contact each other they just work with one system . It doesn’t work for the customer and doesn’t help at all . They don’t have any idea what other team will provide what they request. Kindly marketing team report to the head this matter . I been waiting my delivery for 3 days to get my delivery and including today 3 days . Delivery guy are also so lazy giving a lot of excuses to deliver the location . Management have to change if you wanna growth .

Poor customer service and delivery

Dear Noon I am writing to file a complaint about my recent order with your company. I am extremely dissatisfied with the service I received, and I feel that I was taken advantage of. Firstly , despite paying the extra delivery charges, my order was not delivered on the promised day. I called your customer care center three times, and each time I was assured that my order would be delivered on time. However, the order never arrived, and I had to call again to find out what was happening. Secondly when I finally got through to customer care again, I was informed that my order would not be delivered until the next day. This is not acceptable, as I needed the item urgently. Furthermore, I was told that there was nothing that could be done, and that I would just have to wait until the next day. Lastly, I am extremely unhappy that your company is refusing to take responsibility for the delay, and instead blaming the shipping company. I understand that there may be factors outside of your control, but as the seller, it is ultimately your responsibility to ensure that orders are delivered on time. In conclusion, I am extremely disappointed with the service I received from your company. I feel that I was misled about delivery charges, and that my order was not delivered on time despite paying extra for delivery. I hope that you will take my complaint seriously and take steps to improve your service in the future. Sincerely, Phadin

On the purchase

Here’s a review you could use to praise Noon as a top online shopping platform: --- **Noon - The Best Online Shopping Experience!** Noon has truly set a benchmark as one of the best online shopping platforms. What sets it apart is the seamless shopping experience it offers, right from browsing to checkout. The website and app are user-friendly, with an intuitive interface that makes finding products quick and easy. The range of products available is impressive, spanning categories like electronics, fashion, home essentials, and beauty, all from trusted brands. Their prices are often unbeatable, and the frequent discounts and deals make Noon a go-to for savvy shoppers. One of the best aspects is the fast and reliable delivery. Orders often arrive ahead of schedule, and the packaging is always secure. Their customer service is also responsive, ensuring any concerns are addressed promptly, making the overall experience hassle-free. Whether you're shopping for daily essentials or splurging on something special, Noon delivers quality, convenience, and value every time. Highly recommended for anyone looking for a reliable and efficient shopping platform!

استجابة المطور ،

Hi, we're thrilled to hear that! We hope to continue serving you in the future and keep providing you with an enjoyable shopping experience. 💛