Yango - تنقّلات بأسعار مناسب‪ة‬ 4+‎

perfect app for no traffic days !

I have been using this app for a while and there are several problems
I have been waiting for 20 minutes while it said the driver is 5 minutes away then all of sudden the driver went another road and parked and he texted me I can’t come its too much traffic ! this app has no respect for the time of the customer
second of all drivers can ditch you and the application gives the driver the rights to do so !
you may ask how ? if you pay via apple pay the driver shows up in wrong pickup location and Im talking about 10 minutes of walking wrong and when you cancel for this the app takes penalty from you because you can canceled !
third of all I have faced several times that my driver passed from me and the app said the driver reached my location but there was a passenger in the car and I paid penalty for this !
I mean this can happen and I have paid penalties several times I don’t care about the money but the time Im spending waiting and receiving no services and paying for nothing is the reason that I will never use this app and I strongly recommend you to not use it too
if you do always use cash payment method and although yango doesn't care but always report drivers who have these kind of attitude

استجابة المطور ،

Hello! Thank you for taking the time to write. We're sorry to hear your experiences with us weren't up to your expectations. We take all feedbacks seriously, so we would like to address your specific concerns and make things right. Please email us via smm@yango.com and we will gladly assist.

What’s wrong ?

Yango don’t make full refund if driver brought you to the wrong location. And this is typical situation if yango drivers don’t know where to go or how to find pick up location. Maybe something with the navigation, it works awful on yango.
Today I waited for the driver 10 minutes and he said that he didn’t receive my taxi request 😳😳 how does it work?
The only good point of yango is that you can pay by Russian card through the yandex app.

Triple payment

I used their service in Dubai. they charged me three times for the trip, but on different dates. all requests from the support service to return two amounts were refused, despite the screenshots from the bank about debiting the amounts. a month ago, the company used a marketing ploy to attract customers and drivers to itself. the firm now bills more than Uber and 2x Hala Taxi and has become uncompetitive during non-busy hours of the day. when it's rush hour or it's raining in the city, the firm is better than the rest. it looks like the Soviet service has already come to Dubai with this Russian company. Unfortunately, this aggregator will have to be abandoned in favor of Uber. Although I have almost become their regular customer and often recommended to friends and colleagues.