BetterMe: Health Coaching 12+

Hello,
The application is good, but it contains a lot of pages, which made me get lost and I do not know where my plan is exactly. When I click on my plan page, I found many things, including food and the food options box that I did not understand and I did not understand how to fill these fields and why they exist. I expected a diet table I follow it, I no longer really understand how to follow this application, but suddenly I found a video of exercises that I did not know if these exercises were part of my plan that I bought for seven days for thirty-nine dirhams, and also I did not find options for the language or even a translation. I understand English, but sometimes I need to hear a comfortable and familiar language It is my Arabic language to my hearing. I also noticed a chapter in which there are many lines and I do not like to read, but it is good that there is an audio recording to hear the text instead of reading it, and this is good, but the translation is easy to improve the matter, and I hope that it is shortened to the member in general so that he does not feel lost in This application has many options and pages. Also, I downloaded this application, but I am not sure whether the data I entered via the web and the questionnaire I filled out were saved. Based on that, plan set and then I bought it. Does this application actually save my answers I filed? No idea.

Hello! Thank you for sharing your experience. Of course, we understand that sometimes it’s hard to figure everything out on your own. You can be sure that we are always ready to help you. Please note that your plan was generated based on your answers during the quiz, and all preferences were considered. You can find your individual workouts on the Plan tab - Do Your Workout. As well as your Meal plan on the More tab. We also think that your feedback regarding the translation is fair. Still, you can be sure that we are constantly working on translations for our users worldwide by collecting similar feedback. In the meantime, the application has many helpful features, such as Fasting, Calorie-, Water- and Step-Tracker. Our team would like to share more detailed guidance with you. Don't hesitate to contact us at gethelp@betterme.world. We look forward to hearing from you very soon. 

UPD: Unfortunately, we have not found your request. Please provide us with the 7-digit number of the email you have received in the auto-reply. This way, we will locate your messages and get back to you shortly. Kind regards, Team BetterMe

I got in thinking I was making a one time payment of 4.99 for a meal plan and then it said click download app to get the meal plan. Most things where locked in the app so I thought makes sense since probably you need to pay more to actually be given access and though it was a good app but then I kept getting charged and because the bot service kept answering nonesense and there was no resolution it seemed a scam. I pass the time the bot said a human would answer, came to reviews and lots of plp had the same issue which for me at the time validated that it must be a scam. At the end they appeared, finally,after I had blocked, cancelled my card and for that am not using them. It was highly inconvenient, they have asked me to check with the bank the refund. Its 15 usd and I feel I had to do more work.

Hello Annie! We apologize for any inconvenience during the process. However, BetterMe is a legit company constantly working to satisfy as many users as possible. Also, automatic charges are impossible without a user's previous confirmation: https://quiz.betterme.world/en/subscription-policy and you could see it upfront.
We have replied to your email and fulfilled your request. Please let us know if there is anything we can help you with. Kind regards, Team BetterMe   

This is the worst app anyone could go for as it stops giving the workout plans after 23 days whereas the subscription is for 28 days and when I try to access it, it shows locked and asks for 38 AED to renew it. I paid the amount thinking I will at least complete 28 days of the challenge. However, when I checked my statement, 185 AED was auto deducted without any prompts and without me initiating the payment. This money was supposed to be used for my basic expenses and food for the week as I don’t earn much and now I don’t have any money. I tried to send email about the same but there was no response, I tried using the ‘help’ from the app but all they have to say is kindly wait and it’s been 2 days now. When I further try to explain the issues, they just respond with we have no such information. When we ask for help and advice from trainers they ask for more money and we have to pay 15 AED every single time to talk to the trainers. Which I did pay once and the trainer that I spoke to was of no use and no help at all. The meals are more western and they do not cater to Indian recipes and meal options, they do not have middle eastern food either and it’s difficult to track and follow the plan for the same reason. So overall, horrible experience Do not go for this app. If there was zero rating, I would go for that instead of a single star.

Hello. We are grateful for your comment. And we apologize if you still did not receive a reply. Let us check all the details and assist you properly. You can contact us directly at gethelp@betterme.world regarding this review. Or you can provide us with a 7-digit ID number of your email request as an updated reply to this review. We will find your previous emails and help you sort it all out. Kind regards, team BetterMe