Blacklane - Chauffeur Service 4+

I am writing to share my recent experience with the airport transfer service provided by your company. The ride from the airport was very pleasant, and I would like to commend the driver for his courteous behavior and assistance with the language barrier. The car was exceptionally clean and offered a comfortable and pleasant environment for the journey.

Thank you for the excellent service.

The first few rides were pleasant and I thought it was worth the extra price given the amenities and seat massage. However my last 3 rides were a fail, 2 had the tablet broken and hence no seat control, heat or massage could be used (of course no prior alert was given nor the ride fare was less) , and 1 of the rides took 1 full hour extra as the driver missed 3 turns. However no proper apology was given and the situation was not ratified, also customer care needs at least 20 minutes of back and forth (Rizalyn) messaging to provide an unsatisfactory resolution and waste more of your time. Trust me get Uber black , cheaper and you get fully what you pay for.

Worst service ever, don’t waste your time or money on them, not reliable at all. I booked my ride 1 week before my flight. I made sure to note that I needed a car seat for my 1 year old. When it was time to leave, I found that the car has no car seat, I asked the driver where’s the car seat and he carelessly answer that they’re not available. No one cared to inform me in advance or give me any choice to change my booking or this company. No customer service team resolve my issue. In the end I arrived 30 minutes late to the airport and had to rush to catch my flight. Unprofessional company.