CAFU Fuel & Car Service To You 4+

I’m a regular user and lately was a bit annoyed due to the regular delayed arrival which sometimes was getting really well beyond the allocated time slot which made me just drive off and complain , however when the company expanded the expected arrival time for fueling to within two hours instead of one I arranged my timetable accordingly when I placed the order and it worked very well and that took away the waiting frustration.
Very good step .
Another very satisfied customer.

Thanks for sharing your feedback with us! We're happy to hear you're satisfied with our services and we're continuously working on ensuring you have a better experience. We truly appreciate your continued support and patience. Thanks for choosing CAFU!

Worst service. I get car cleaning exterior and interior, but i lost my parking card after. I asked the cleaner he said he did not saw it. When i asked for the before and after cleaning photos i pointed out from the photo showing the paeking card and he still claim he did not saw it. The after cleaning photo shows the card was not there after cleaning. It was clear the card was misplaced. I asked the driver where he put it but he took it the wrong way asking me back if i am accusing him of taking the card. I said i am asking where did you put my card. I asked back did you throw something out of my car, he said none. But i asked him again after showing the photo. He said it was trash not card so he threw it. It was clear that the card was lost after his cleaning and i checked every corner of my car as CAFU wants me to checked but there isn’t parking card. Its been a week and CAFU just get back to me that their employee said he did not see the card. I responded back that what is the use of your photos. If we claim there is something missing on our car we do not have a choice but to accept it because CAFU will not do anything!

Thank you for your feedback and bringing this to our attention. We apologize if you had such an unpleasant encounter with one of our pilots. I’ve forwarded your complaint to the management team as well as our customer experience team. We will do everything we can to make sure this doesn’t happen again. Thank you for your patience.

Ive been using Cafu for 3 years now. Never faced any major issues worth the hassle of placing a review, but today the 13th of March 2023. I just placed an order and left the cap opened, passed by my car to see the cap was closed and I didn’t receive my e-receipt which I usually get seconds after my tank is filled. I open the app and I get a message saying that my order was unsuccessful because the cap was close and a suggestion to reschedule. So I rescheduled and opened the cap again, few minutes later the new captain started filling my tank and turns out my tank is full and I was charged 60 dirhams minimum charge. I contacted them through the phone, chat on the app, and WhatsApp. They said they will investigate and get back to me which will take them 24 to 48 hours. Let’s see how this will be resolved, I will be placing another review after they “resolve” it. Not sure if it was the app glitching or the first captain not completing my order properly but this incident was really frustrating and inconvenient.

Side note: their car wash service is horrible :)

Thank you very much for your kind words we are humbled. We are happy to hear that we are meeting your expectations. Our long-term goal is to strive to go above and beyond. Thank you for personally helping us with feedback, enabling us to keep pushing forward. Thank you for choosing CAFU!