Careem BIKE: Bike Sharing App 4+

Bike-sharing app in Dubai

Careem

    • Free

iPhone Screenshots

Description

Careem BIKE is a convenient and affordable transportation option that will help you get around communities and to/from metro stations. Download and sign up on Careem BIKE to locate and rent your bike across the available stations in Dubai.


Careem Bike app allows you to;
- Register with your Careem account details, or
- Sign up for a new account

- Choose your preferred rental plan (daily, weekly, monthly or yearly)

- Use Careem Pay as a payment method

- Find the nearest stations

- Unlock Bike through QR scanner or 5 digit code

- See real-time Bike or Dock availability

- Search for specific stations or places in the city


When you need a fast, convenient and affordable option, ride with Careem BIKE.


Yalla, Move differently!

What’s New

Version 1.0.5

- Bug fixes and minor improvement

Ratings and Reviews

1.6 out of 5
235 Ratings

235 Ratings

Guru-Spiky ,

Great app, needs a LOT OF WORK

I loved using the app to cycle along Jumeirah area. But Dubai isn't built for cycling, so the areas where you can take your careem bike are extremely limited.
If you're using the app for the first time, they need to put a simple in app message saying, "remember, every 45 minutes, you need to dock the bike or else you'll be charged 10 AED extra". They don't, and send an email instead where they explain the extra charges. Honestly, why the heck do you have an app then if all the communication regarding charges, journey status etc is going to be communicated through email? So, each time I have to check the email to see if I have been charged extra or not.
I understand the idea that you return every 45 minutes so that people don't take the bike and go home and sleep - especially if they have a weekly, monthly, yearly rental, but 45 minutes is too short and I often returned it within 30 minutes, just in case. So, I always had to keep thinking about the time and extra charge instead of enjoying the ride.

Developer Response ,

Hi Guru, thank you for your feedback! Here at Careem Bike, we examine each review to understand how we can serve our riders better.

Your feedback has been forwarded to our Management Team for consideration!

We hope you'll continue to ride with Careem Bike!;

Ehab Osman ,

Inconsistent experience with the app

Despite the fact that I really like the Careem Bike idea and that I now can easily rent a bike and do some outdoor cycling, but the app is not showing all stations nearby and only showing stations in other places.
Also when I start a ride with a bike from a station far away from home, I can put it back in one of the stations near to my home, but can’t unlock another bike from same station !!!!
The 45 minutes restriction is just inconvenient.
Yesterday I rented a bike from a station in the Greens area, and when I docked it back in the station near my home, it was successfully docked but the app didn’t end the trip, which caused me to pay 190 AED despite the fact that I called Careem Bike customer service and they advised will stop the trip and won’t charge me extra fees!! To then find the bank charging me 190 AED and when I called back they simply said we will refund you in 10 to 15 days 😠
Really poor customer service over the phone as well... which is the only support channel available.

pokvetbhdx ,

Bed experience

We bought subscription for a day for 20 aed but end up paying more! Subscription for the day is only for 45 minutes! How can 1 day be only 45 minutes?!??
Every 30 min after 45 minutes you will be charged for 10 aed . So if you are renting bike for a day with a day subscription you will pay much much more then just 20 aed as it’s written in the subscription.
There in no information about 45 minutes and extra charges in the App. So I consider all that situation with subscription as a chatting and robbing .

Developer Response ,

Hi pokvetbhdx,

Careem Bike's pricing structure is displayed on our kiosks, please bare with us whilst we work to share ride cost management techniques on our App and Website.

If you'd still like further support, please contact us at:

Call: 0444 05263
Email: customerbike-care-dxb@careem.com

We hope you'd like to continue riding with Careem Bike!

App Privacy

The developer, Careem, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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