Careem – rides, food & more 4+

For careem food and grocery, it’s good. But using my card in careem ride, it became really bad. I was charged twice by careem ride 2 times. The first time was like several months ago or a year back. The amount was never refunded in my account. And now, I tried to use again my card in careem ride, they had pre-charged amount and yet the real fare ride was deducted also in my bank account. And I spoke several times with their customer service before even with the”supervisor”, but it was never resolved. The first time it happened, I just let it go instead of having headaches following it up. Now, second time, exactly the same thing happened. I called the bank and they said there’s amount on hold from careem which is the real fare ride. Basically, already deducted in my account. Means it was charged twice. Again. Just hoping that amount on hold will be credited back in my account. Please fix your careem ride service. And never again i’ll use my card in your careem ride. Just gave me huge headaches twice. 🤦🏼‍♀️

Hello there, we understand the importance of reliable and effective customer support, and it's disheartening to hear that we didn't deliver on this front. Your frustration is completely valid, and we're here to make things right. Please share some more details through this form: http://careem.me/Apphelp and we will assist you right away.

I had in 2 fays in a row incidents with them the first one is their rider was yelling at me and being so rude just because i asked him a question about the ride i literally said i think yhis is the 5th ride i book is this area busy during this time he was shouting and saying don’t ask me call careem not me i was literally shocked if his reaction .
My friend called careem immediately to complain and the rider started to go really fast i literally felt we will have an accident everytime my friend speaks on the phone with the respresentative he was speeding more and more i was afraid of my life
Second one which made me do this reciew is the careem representative i order a taxi on the app it shows he is there but there was no one i called careem representative he said ride is canceled after i already waited all that time and he said i can arrange for u another ride right now i was okay with that and after ge arrange he did the pickup point somewhere far from me even me i don’t know where is it i called the rider he said im far from the location mentioned which in total i was in the street waiting for literally 55min total i had an important test to do on the time and i ended up arriving late and losing money to rebook it again and time is not on my side i called careem to complain after i took already normal taxi and he offered me same thing rebooking so basically this app just caused me alot of loses on that day and i wouldn’t recomment it at all

Hello there, rest assured that your safety is our first priority, and hearing this is not entirely part of our security and safety standards.
Therefore, we kindly ask you to visit the following link: http://careem.me/AppHelp and clarify all the details and the trip number so that we can check this matter and take the necessary measures.

I usually book my taxi and cars in Careem and everything was okay. However today I was so disappointed with what happened during my booking. When i booked the taxi, it showed i have to wait for 6-7 mins, which i patiently waited but the taxi is taking a longer time to come yet I didn’t bother because he was probably stuck in the traffic. Now when i see on the application that the taxi was approaching on my location, the taxi just passed by me on a full speed! So i called the driver, thinking probably he just missed the pinned location, but low and behold the DRIVER WAS RUDELY SCREAMING AT ME WHEN ASKED WHY DID HE JUST PASSED ME BY! He was blaming me when it was his fault he missed the pinned location. He told me to just wait and he will come back, and i have been waiting for this ride for 20 mins, he just suddenly cancelled the ride and didn’t even picked up my call when i was calling him the second time. To my dismay, i reported a problem in careem through the app, and careem just texted me “We’re sorry, just book another ride” Is this how you make ammends with your customer who had unpleasant experience with your driver? No one even bothered to call or at least compensate to what happened? Just sorry and book another ride? I was late with my work for 30 mins because of this. This was a really disapponting! Your driver was rude and i didn’t even get any decent response from your team!

Hi Phoebilog, we are terribly sorry to hear this. We want to take care of this for you immediately. Please share your details with us through this form: http://careem.me/Apphelp. We assure you that we will not let this go by without ensuring that you are 100% satisfied with the outcome.