iPad Screenshots

Description

CP is a one stop reporting app for on the go tracking of all day-to-day business metrics and reports with respect to volume trending, SLA trending, productivity, customer satisfaction, escalations etc.

Key Features/benefits:

1) Charts for Volume Trending and SLA trending and productivity
2) Engagement management - Issue management, MOM, escalations, customer feedback
3) Team charter, roles and responsibilities, training plan and tracker
4) Provides role based access at the various engagement levels
5) Seamlessly integrates and pulls data from other business applications
6) Visibility to real time information, status and health of the engagement
7) Business decisions powered through the readily available volume & SLA trending and productivity reports
8) Transparent metrics reporting and process management
9) Helps improve customer satisfaction due to timely reporting and communication

What’s New

Version 3.0

This app has been updated by Apple to use the latest Apple signing certificate.

- Account based customized reports
- Bug fixes for reported issues

App Privacy

The developer, Tata Consultancy Services, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer’s privacy policy.

No Details Provided

The developer will be required to provide privacy details when they submit their next app update.

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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