desertcart 4+‎

Its disaster! The worst ever online shop i have experienced in my life!!! I have placed order on 18 Nov with a delivery on 26-30 Nov latest. Money was deducted and order never received! You cant call them through - number is automated no one answer they are redirecting you to online chat, which is also not working properly! Once you fill form and send your Q you have always more than 45 pax in queue which is minimum 30 min waiting time - however somewhere after the half of time nothing appears in the screen! I tried it multiple times and i gave up. WORST EVER COMPANY! After i have sent complaint email they have replied and returned money - as order never was even i think created in reality. BUUUUUT what happens after ?! - i am getting email and subscription for premium going to be charged after trial period - immediately i loged in and deleted my credit card info unsubscribed as i dont even want to hear about them ever! Surprisingly after 3 days they are deducting a subscription fee from my card. I have sent email to them about what happen and guess what they have replied?! Do you have a screenshot of subscription cancelation? 😂 whatever i am gifting them 30 aed - maybe by stealing people money they think they will be reach 👌🏻

Were sorry to know about the feedback. Desertcart prides itself on making sure that we resolve customer complaints and address them appropriately.
We would like to know more about your case and hope that you give us the opportunity to fix it for you.
Please allow us to resolve this matter, kindly send us an email to support@desertcart.com or contact our 24/7 chat support.
We look forward to hearing from you.

I received a message that a transaction happened through desertcart l. Then when I checked, i suddenly saw that the membership is upgraded to premium. I did not accept or authorize this payment. You don’t have the right to save my card and make transactions on my behalf. When I reached out to their chat support they were repeating same words over and over. It seemed a normal case to them , as I am sure this kind of behavior repeated many times to other poor customers. Finally I asked the agent to create a complaint, he shared some references number which I am not sure if it’s a real one!, and told that I will ge contacted in 48 hours. As expected, no one called from their side!!

Other than this!! I have an order which is still pending for delivery, they keep changing the delivery dates. If this was on another company/ online shopping app, they will have a solution for me, as it’s the merchant mistake of delaying the delivery. Of course, desertcart team don’t have a solution that works for the customer benefit.. they only change the delivery date and with no choice we have to sit and wait!!!..,

I REGRET DOWNLOADING AND ORDERING FROM THIS COMPANY..

Our membership is opt-in and only enabled if you sign up for it. We remind all users of their trial end date, and you can cancel anytime during your 30-day trial. We do not charge unless you wish to continue the membership and you can also manage your membership in your account using the app or website. Any cancellation completed after the trial period has ended and payment for the membership fee has been processed is ineligible for refund. You can continue to benefit from Desertcart Pro for the remaining period of your membership. PRO membership beats it by-products that the competitors are unable to ship but we can ship. Access any international product. Assistant where it enables users to buy a product from online retailers with the tap of a button. Self-Ship, we love to deliver shopping from around the world to your doorstep. 30-day hassle free-returns. If you feel you feel you have been wrongly charged for the subscription, we will help you resolve this matter as soon as possible. You can send an email to support@desertcart.com.

The worst app ever. I have made a purchase with “trial” offer and immediately cancelled that subscription but there was nowhere in neither browser nor mobile app to confirm that it was cancelled. Of course I did not receive an email neither. In order to make sure my trial subscription was cancelled, I went to check my account where it said “No subscription” but next thing I see is 699 aed being deducted from my credit card which I did not even agree to store the information. I contacted the live chat support but it was impossible to get the right support. They have no intention of helping me and refunding that money. What’s even worse, is that I thought since the subscription is active and my money has been deducted, I thought why not to make some more purchases, then I see at the check out page- they are asking if I want to subscribe for PRO which means I am not subscribed in the system. I am disappointed and hopeless. They steal people’s money. Please do not use their services.

Our membership is opt-in and only enabled if you sign up for it. We remind all users of their trial end date, and you can cancel anytime during your 30-day trial. We do not charge unless you wish to continue the membership and you can also manage your membership in your account using the app or website. Once you're logged in, just go to your account settings and click membership. Click manage membership and click cancel membership click it till you will receive a successfully canceled subscription message. With our PRO service, we offer a wide variety of products from different merchants and brands around the world to make your international shopping experience seamless and cost-effective and enjoy unlimited free deliveries. Here are our terms and conditions desertcart.com/pages/en-pro-terms.