Disney‪+‬ 12+

It Worth to Change to Disney.

I am writing to express my utmost satisfaction with the live chat customer service provided by Disney. The experience was nothing short of exceptional, and I am truly grateful for the assistance I received from Dima.
I commend Disney for maintaining such an outstanding standard of customer service, and I would like to extend my sincere gratitude to Dima for their exceptional assistance. They truly exemplify the values of Disney, and I look forward to future interactions with the company.
Thank you once again for your outstanding customer service.

App interface needs to be updated & more disney content needed

One of the things that make it hard to navigate the app is the lack of categories or tags, as well as related content if it’s not available. For example if I want to watch a horror movie and it’s not on the app, it suggests content that isn’t relevant to my search, unlike on Netflix where they will suggest similar content.
Also I’ve had to remember where I left off for a show, because sometimes D+ won’t remember where I stopped. It’s a mild inconvenience but when competing with other platforms that give its users a better experience, this is worth mentioning.
It would also be nice to implement a feature that tells the users what’s coming soon, and what may be leaving.
Finally, I just wish that Disney Channel shows would be added. I know there may be geographical legal issues but those shows are part of the Disney+ experience, and to not be able to watch them slightly degrades the experience. However, the rest of the content, especially the Star catalogue, is great!
Overall, not a perfect service, but I get that Disney MENA is still new, and there is a lot of potential for growth.

Developer Response ,

Hi Louise ! Thank you for sharing your feedback and apologies for the technical inconvenience. We have released a few App version updates since the launch of Disney+, which should have addressed most issues related to the Continue Watching functionality. We are also continuously working on releasing new Movies and Shows, including from the Disney Channel catalogue. Please stay tuned for more App updates that aim to improve the user experience, including the launching of the Coming Soon functionality and the launch of brand new trays and categories !

Not real Disney Plus experience

Ok, as the biggest Disney fan in the world I’ll try to write honest review ;) First of all, it’s lovely to have Disney Plus in Middle East. The problem is this is not full D+ experience. It’s heavily cut (lots of missing content) and it won’t work outside MENA region. In fact this app is different than normal, full Disney Plus. Even the login method is different (phone, instead of email). I understand that some cuts in MENA region have to be made, but Netflix shows they don’t have to be significant. Also app should work worldwide. Now I have to pay for D+ two times - one for MENA version and another time for real (European / American) version, when I travel. This is not how it should work. As much as I’m happy to have Disney+ in Middle East, please combine those experiences so we can use one single app worldwide. Thanks! UPDATE: I’m changing my review to 1 star after Baymax! was removed. The level of censorship here is insane. That was such a good show. If Lightyear won’t release on Disney Plus MENA I will definitely cancel my subscription next month.