FAB Mobile Banking 4+

Complaint

I had some issues with my account and I went to fab branch mall of emirates, I was given a token and patiently waited for my turn to be helped but what was really disappointing is when I entered counter one the man didn’t even raise his head or even wonder why I was there I felt so bad and he kept being on his phone laughing it was so annoying, after I tried to tell him why I was there because I didn’t know if I can get another token that could save me from embarrassment, I didn’t feel good cos because we are all customers we need a sense of value when we reach out to our bank, that guy was really awful.

Developer Response ,

Dear Hella, we're sorry to hear that and want to understand the issue and prioritise resolving your concerns. Kindly write to us by using the 'Email us' option under 'Help & Support' in the app. Thank you!

Credit Card

First of all, the bank’s customer service is the worst. Even though when you contact them, its said to wait 8 minutes, always I have waited for more than 30 minutes if I get connected. Usually it wont get connected to the person either. The charges on the card are unexplainable and service team also is ignorant of the charges. They just deduct so many charges without any explanation or calculations. I took the card because they offered easy payment plan with no interest. But in my case every month they used to deduct atleast a minimum of AED500 in average as finance charges. I took an amount of AED17,000 in August 2024 under EPP (0% interest) and I had to pay back around AED34,000 including all the deductions and charges and the principal amount within 10 months. I closed the card within 10 months due to these exorbitant charges even though the EPP was for 12 months. And when I inquired about the charges, nobody gave a response or answer.
Very bad experience. Never will I recommend to anyone. I am happy with my other bank card and its benefits. Even a few of their customer service representatives were very rude and impolite to me while I inquired about all this and they just cut the line and went off.

FAB provides bad service for the low salaried individual

Maybe the bank provide good services for the rich, but what is sure is this bank treats low salary individuals very poorly, requesting a service from the branch or online leads always to a bad experience, process time very slow and incompetent agents (not all of them of course) but the ones i meet are definitely.
I tried complaining about the matter 3 times via email i received a text message saying they tried to contact me but i was out of reach, first time i said maybe its true but after 2nd and 3rd time i was sure they do it in purpose because as i said on the opening of this review they treat low salary individual very poorly and my profile was worth their time to hear my complaint, i tried via call center they put me on hold for more than 46 min(i have a screen shot of the call as proof) when the agent finally answered i told them i was on hold for more then 46 min they said no way we answer right away i didnt bother to argue because i know they treat low salaried individuals poorly.
This all to say FAB should work more on providing a fair service to all.

Developer Response ,

Dear Mohammadalain, we're really sorry to hear this. If you still require any support with anything, please send us a private message on Facebook @FAB or Twitter @FABConnects and our team will help you out immediately. We hear you and we really want you to have a positive experience with us. Thank you!