FACES Beauty – فيس‪ز‬ 4+‎

Good App

Over all a good app. Can be better. Quite a variety of products. The pages load a bit slowly.

App has so many glitches

I called to report that I was having trouble adding things to my cart as it stated EVERY item was out of stock, and basically the call agent told me the issue is with me not their app. I deleted, reinstalled and same issue is happening. I emailed and I was told the issue is from my side. At the end of the day y’all have lost a purchase and a customer to a different company. if I’m not able to add anything to my cart and your employees are not willing to look into it how am I supposed to purchase from your company? I emailed and I called and none of your employees wanted to look into the application issue 😃

استجابة المطور ،

Hello Rachiesa,

Thank you for leaving us a review.

We are sorry to hear about your recent experience with us. We would like to get in touch with you to understand, how we can it better. Please send us your contact details to support@faces.com and our customer care team will get in touch as soon as possible.

We put customer experience and satisfaction as our priority, and your feedback helps us to improve. We look forward getting in touch with you again.

Faces Team

Never ever will order again .

Absolutely not an informative application . The discounts that are listed on the website and the use of bonuses - forget it.
It is impossible to track the order . Chat in whatsapp - gives incorrect information on delivery, promising to deliver when ordering up to 5 - same-day delivery.
when the delivery did not arrive, I called support and was informed that the delivery took 2-3 business days.
It would be better to order in Sephora , where everything is transparent and bonuses work.
the order was for 1500 dirhams , ordered the day before the trip. As a result, I lost money (the refund takes more than one day) and had to go to the mall at night to buy the things I needed.
Complete disappointment.

استجابة المطور ،

Hello minni /mi,

Thank you for leaving us a review.

We are sorry to hear about your recent experience with us. We would like to get in touch with you to understand, how we can it better. Please send us your contact details to support@faces.com and our customer care team will get in touch as soon as possible.

We put customer experience and satisfaction as our priority, and your feedback helps us to improve. We look forward getting in touch with you again.

Faces Team