Galadari Motor Driving App 4+

I paid through the Galadari mobile app to renew my learner’s permit. But while booking class they asked me to pay again for the renewal, 4 times more the original money that i already paid. I went to claim refund at the Galadari al quoz main office and spoke to Hamza in room 7 and his supervisor, Ms Hassa with long waiting time and nobody was able to help me. They kept saying the same thing over and over again. I paid through their mobile app that was linked to my profile specific to renewing my learning permit, but they kept saying that i had to call the customer service again after making payment in their company app. To be noted, it is not a 3rd party company payment link, it is their company mobile app which does not get updated in their internal system. NO COMMUNICATION WAS PROVIDED TO ME AT ALL to call again after making the payment in their mobile app, for the specific reason of learner’s permit renewal. It is a terrible and incompetent service. The broken process is not fixed and this is how they say ‘it is what it is and is our company process’. And customers like us, not only wastes alot of money but a lot of time, effort and energy. Extremely disappointed. Definitely would not recommend Galadari to my friends and family.

I had a very negative experience from the very start. Took ages to receive access to e-learning - no one could properly explain what’s going on and send the access. Finally when I got access to e-learning, the quizzes there do not work (images aren’t being displayed when the questions are about what’s represented in the image). I reported the problem and was promised to get a call back in 24h. Of course, no one called me. I had to call and send WhatsApp messages to support every day (wasted a lot of time, money on calls and recourses). Every day I was promised that someone would call me back and of course, guess what 🤣 never happened. No one offered any solution or tried to solve the problem.

Not recommend driving school at all, extremely poor experience with booking the training classes, there are no available slots in the near future, all available after 4 weeks, waisting a lot of time, In addition to having the worst customer service ever either over the phone or through WhatsApp chat, ignoring the messages or replying after a century, giving false promises, and they follow a ridiculous method to escape from taking ownership that they will tell you we will call back after reviewing the relevant department, or they will ask the complaints team to call, and in fact they will never call back…